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One Product.
One Complete Package.

Contivio.com's contact center software gives you the functionality of million dollar systems at SME pricing, providing wide-ranging benefits to customer sales and service organizations with features including multi-channel inbound and outbound contact voice, email, fax, web chat, SMS and voicemail.

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Reliable

Designed and developed by seasoned telecommunication and IT experts, our 99.995% uptime along with our global redundant cloud-infrastructure provides the ease of mind for you to scale and grow your business – ask any of our customers!

Extensive

Our cloud telephony and contact center product footprint is unrivaled as no one includes and offers more features and functionality at a lower price. You get everything and pay only for the number of concurrent users using Contivio.com.

Intuitive

With our simple-to-use, browser-based toolbar, agents quickly adapt to using Contivio.com to manage all inbound & outbound communications without ever having to navigate away from their CRM.

Effortless

From our patented CloudConnect click-and-navigate integration technology to our graphical user friendly admin portal, our telephony and contact center solution is effortless and straightforward to use.

A Contact Center that works with ANY CRM, ANY location, ANY VoIP.

Contivio.com integrates in minutes without any code!

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Our Contact Center Feature Footprint

  • Voice, Voicemail, Email, Chat, SMS, etc.
    Music or Ads On Hold
    Interactive IVR
    Company Directory
    Automatic Call Distribution
    Skills-based Routing
    CTI - Hold, Transfer, Conference, etc.
    Screen Popping
    Queue Stats & Call Back
    Dial by Extension
    PSTN Call Forwarding
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  • Campaign Management
    Predictive & Preview Dialer
    IVR/Voice Broadcasting
    Fax Tone Senstive
    Click-to-Dial
    Voicemail Detection
    Screen Popping
    Abandon Rate Settings
    Automatic Call Back
    Dialer Control & Speed
    Other Media - SMS, Fax & Email
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  • Interactive Browser Toolbar
    On-the-fly Call Forwarding
    Telephony Softpad
    Call Hold, Transfer & Conference
    Call Scripts
    Call Dispositions
    Online Status & Break Codes
    Voicemail Management
    Recent Activity & Search
    Agent Notepad
    Agent Instant Messaging
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  • Mulit-media Management
    Multi-session Management
    Shift & Scheduling Management
    Holidays & Operating Hours
    Call Recording
    Audio Injection
    Supervisor Barge-in & Whisper
    Live Leaderboard
    Real-time Agent & Queue Statistics
    Historical Reporting KPIs
    Color-coded Dashboards
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  • Any SIP VoIP Provider / Gateway
    Any SIP PBX / Device
    Patented CloudConnect Integration
    PSTN Agents
    DID Calls
    4-Digit Extensions
    Caller ID & Blocking
    App Web Widgets
    CRM Web Service Updates
    3rd Party Call Controlling
    Least Cost Routing
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  • Real-Time Statistics
    Scheduled Reporting
    Agent Activity Tracking
    Presence
    Dispositions/Call Results
    Break Codes
    Organization Department Segmentation
    Ability To Create Customized Reports
    Application Extension
    Multi-level Administration
    Call Blending
    Call Scripting
    Screen Recording
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Contact Center Software Product Breadth

Contivio.com contact center software includes almost every contact center feature ever desired such as automatic outbound dialer, user-driven interactive voice response, VXML based speech recognition, contact center real-time performance monitoring, user configurable instant reporting, routing integrated workforce management, powerful yet very simple to use routing engine and our patented CloudConnect integration to screen pop any CRM... and much more.

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Rapid Implementation

Contivio.com is the only contact center software truly positioned to extend the core functionality of existing CRM solutions such as SalesForce.com, Microsoft Dynamics CRM, SugarCRM, SalesLogix, SAP, Oracle... or any other!

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Customer Success

With customer’s worldwide, Contivio.com is the world’s most international contact center software. With its ability to sit on top of any VoIP or media gateway provider, customer’s around the world flock to use Contivio.com to deploy one solution, for all contact centers... no matter where they are!

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See our contact center in action.Take the tour Questions? 1800 282-8105