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Stretch Technologies is a global provider of advanced contact centers and applications integration and automation solutions. Stretch's ability to rapidly deliver comprehensive solutions stems from our versatile suite of products – a number of which are patent protected – has positioned us as respected leader in our fields of expertise.
Our flagship contact center product "Contivio" has revolutionized the concept of contact center solutions. If you have access to MicrosoftTM Internet Explorer and a headset, you can be up and running with an enterprise level contact center within minutes…including integration to your back office systems!
Contivio provides inbound and outbound multi-channel (voice, email, fax, sms and voicemail) capability with automatic dialer, interactive voice response, real time statistics, configurable reporting, workforce management, voice recording and much more.
Our patent protected middleware enables Contivio to be integrated with any backend or CRM system (single or multiple) within minutes (Microsoft Dynamics, Microsoft Office, Google, Oracle, SAP, SalesForce.com, Siebel, Onyx, Sage SalesLogix, Goldmine, Maximiser and custom buit applications …)!
Stretch Technologies' unique suite of Integration AngelsTM are an intelligent group of patented software “robots” that learn how humans use software applications such as CRM & ERP then extend the applications integration and automation capabilities.
The Angels are used to create and publish web-service of target applications within minutes, automate the accomplishment of certain tasks such as screen-pop caller details in contact centers, collaborate to provide unified views that is composed of multiple application and integrate with workflow engines to accommodate the demands of large and complex business process
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CONTIVIO HOSTED
Advanced multi-media contact centre on demand, fully managed provided on pay per usage terms..
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CONTIVIO ON-PREMISE
Dynamic IP contact centre with extensive instant integration capabilities..
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INTEGRATION ANGELS
Instant generation of web-services from existing applications without software development..
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AUTOMATION ANGELS
Instant automation of application usage tasks such as data entry, screen pops, etc...
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