Contivio is a global provider of advanced contact centers and integration and automation solutions. Contivio's ability to rapidly deliver comprehensive solutions stems from our versatile suite of products – a number of which are patent protected – and has positioned us as respected leader in our fields of expertise.
Our flagship
Contivio Contact Center product has revolutionized the concept of contact center solutions. If you have access to Microsoft
TM Internet Explorer and a headset (can also be driven from any VoIP phone), you can be up and running with an enterprise level contact center within minutes…including integration to your back office systems! Contivio provides inbound and outbound multi-channel (voice, email, fax, SMS and voice mail) capability with automatic dialer, interactive voice response, real time statistics, configurable reporting, workforce management, voice recording and much more. Our
patent protected Angels middleware enables Contivio to be integrated with any backend or CRM system (single or multiple) within minutes (Microsoft Dynamics, SugarCRM, RightNow, NetSuite, Google, Oracle, SAP, SalesForce.com, Siebel, Onyx, Sage SalesLogix, Goldmine or any other …)!
Contivio’s' unique suite of Angels
TM are an intelligent group of patented software “robots” that learn how humans use software applications such as CRM & ERP then extend the applications integration and automation capabilities. The Angels are used to create and publish web-service of target applications within minutes, automate the accomplishment of certain tasks such as screen-pop caller details in contact centers, collaborate to provide unified views that is composed of multiple application and integrate with workflow engines to accommodate the demands of large and complex business process.
Contivo is associated with the eOne Group which has over 14,000 customers globally and maintains OEM agreements with Microsoft Corporation.