Support

Contivio.com’s Customer Support Team offers support plans for both Contivio.com clients and partners. In addition to support plans offered by our business partner network, there are three methods available for you to contact the Contivio.com Customer Support Team:

• Customer Support Portal  All customers, whether you are supported via a Contivio.com professional services contract or your partner directly, have access to the Customer Support Portal.  You can create, update, and view cases online and search our knowledgebase via the Customer Support Portal.  You can also view a variety of Agent, Supervisor and Administrator Flash demos and access user manual/help templates that can be tailored for your organization. To access the portal, simply log into Contivio.com portal from the Customer Login Page and select "Customer Support".

• Email You can email us at support@contivio.com. This will automatically create a case with your problem description and be routed to the appropriate representative.

• Telephone As Contivio is sold both directly and via our business partner network, in addition to the above self-help support services, we offer telephone support contracts directly to Contivio.com clients, as do our business partners. If you are supported directly by a Contivio.com business partner, you can rest assured we sit behind all business partners to ensure you receive the optimal client experience.