Training

Contivio offers a variety of training methods for Agents, Supervisors, Administrators and Business Partners respectively.

• On-Demand Flash tutorials are available for Agents via the Customer Login portion of the website.  

• Contact Center live training sessions focus on the Administrator and Supervisor Roles, manuals and training aids are provided ahead of these sessions.

• We also offer “train the trainer” oriented live sessions; supplementary documentation and training aids are provided to empower our clients to support their Agents needs directly.

• Given the unlimited breadth of possibilities the Contivio Angels offer, not just in terms of CRM screen-pops and IVR configuration, but also when considering the capability of converting anything into a web service, we offer two hour "deep dive" Contvio Angels webinars.  To open up your mind to what is possible please view teh respective Angels Overview and Demos

To schedule one-on-one or custom training, please contact Client Services at clientservices@contivio.com