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Interactive Voice Response
Overview
Contivio’s easy-to-use Interactive Voice Response (IVR) technology eliminates the hassle of proprietary legacy premise systems, enabling you to provide a tailored self-service experience and, when needed, a seamless transition to a live agent. Many call centers struggle to unify their operations based on a variety of premise-based IVR and ACD technologies. Contivio provides a comprehensive suite of call center software that allows you to enjoy the benefits and features of premise-based solutions while ensuring consistent operations across both your IVR and ACD.
Main Benefits
- With our easy-to-use visual call routing designer, call center administrators define the customer experience for all calls as they are guided through IVR menus and prompts, into ACD queues and skill groups, and delivered to agents. And, Contivio allows you the flexibility to upload custom prompts and hold music to fine-tune your IVR caller’s experience and enhance your brand.
- By utilizing Contivio’s IVR technology you can provide self-service options to your callers and increase customer satisfaction as they enjoy a seamless and consistent experience from the moment they are in touch with your company. And, your agents will be more productive with important and timely customer information at their fingertips, reducing your call center’s cost of operations.
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