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Patented CRM Integration

Small to Medium sized contact centers can now get the benefit of our advanced functionality at a fraction of the traditional cost plus utilise the unique features of our patented integration Angels to integrate to any web, windows or terminal services CRM solution as well as unlimited expansion of our IVR module to other third party systems…of of which can be done in minutes!



Contivio Angels take a very unique approach to integration and automation. Unlike traditional server-side integration platforms that depend on API’s or web services for integration; Contivio’s Angels learn how humans use software applications at the User interface layer. This approach enables Contivio to dramatically simplify and expedite integration and automation processes for virtually any application whether they be modern web applications to older closed legacy and desktop applications. For example, in the case of contact centers, use the Contivio Angels to screen-pop customer specific data from any CRM screen based on incoming IVR information within minutes. See Contivio’s Angels in action
 
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"We needed a contact center to drive operational efficiencies whilst increasing customer satisfaction. Contivio has exceeded our expectations on all counts! "

Andrew Murray
CEO, Genero Group
 
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