VoIP - Voice over Internet Protocol

Overview

VoIP contact center technology from Contivio helps you avoid infrastructure hassles, save money, and accelerate your return on investment.

For years, contact centers recognized the promising benefits of VoIP technology: lower telecommunications costs, fewer maintenance headaches, and easier integration between voice and data applications. Now, those benefits are truly achievable and contact centers are rapidly migrating to voice over IP to further streamline their operations. Contivio allows you to make the move to VoIP on your terms, using either a VoIP gateway or the built-in Agent Softphone based on SIP (Session-Initiation Protocol, the leading standard for VoIP communications). As a result, no phone lines are required for users and there are no long distance fees between users and the system, leading to a significant reduction in operational costs.