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Angels Features
Any Application, Any deployment, Anywhere...
Integrate data between almost any type of application
Contivio’s Angels allow you to easily integrate virtually any application type including desktop and legacy applications. You can create web-service wrappers and web widgets of target applications within few minutes of training and without expensive and risky software development.
- Integrate applications in hours or days instead of weeks or months
- Integrate virtually any application including host/mainframe, Windows, Terminal Services, DOS, web applications and websites
- Integrate packaged and custom-built applications
- Integrate with any user accessible application irrespective of its ownership or deployment model such as those owned and hosted by partners and thirds party providers.
- Integrate desktop applications
- Integrate older legacy applications that do not have an API, adapter, or web service available
- Integrate applications without requiring access to source code or programming
- Leverage your investments in existing applications. There is no need to rip-and-replace applications just because they are not easily integrated with traditional integration technologies.
- Extend your Service-Oriented Architecture (SOA) to both desktop and backend systems.
Automate workflows within and across applications
Automating time-consuming business processes is a very common and powerful use of the Contivio Angels. One of the quickest ways to positively impact your business is to build automations that reduce repetitive user tasks commonly completed by employees.
- Automatic updating of data across multiple applications. For example, if a customer changes their details, the user could update the data in a single application and that data could be updated across the company’s (and third parties’) CRM, billing, provisioning, and shipping applications automatically.
- Providing timely data to users. For example, automating a business process that alerts a user of an up-selling or cross-selling opportunity. Similarly, logging input from up-selling campaigns in one application and distributing that data to multiple applications or managers automatically.
- Managing business processes. Ensure users follow defined processes.
- Automating multiple logins. Automations can be built that allows a user to login once to a central application at the beginning of their day and then be automatically logged into all relevant applications continually throughout the day.
Extend by adding web services functionality to an existing legacy application
Easily extend applications by adding new functionality or logic to an existing application - even to older legacy or custom-built applications.
- Leveraging web services to extend application functionality. For example, leveraging web services from popular shipping companies to determine the least expensive shipping option for a particular customer shipment and presenting the data to the user when entering an order.
- Leveraging data from third-party web applications. For example, automatically obtaining competitive banking rates from publicly-available websites and presenting the data to a financial provider representative engaged in a sales situation with a potential client.
- Add modern web interface to older legacy applications such as green screen, DOS, and non-web based applications.
Enable the composition of new applications by pulling together data from multiple systems
Contivio’s Angels are the perfect enabler for building new composite applications. Pull together multiple systems into one portal front-end by merging page flows from disparate applications into a single user interface to drive productivity gains for your employees.
- Consolidating applications, information, and workflows. Creating a new dashboard user interface that allows users to interact with a single dashboard view instead of multiple applications (Contact Centers, CRM, financial, ERP, billing applications).
- Limiting application access based on role. Creating a dashboard that limits the ability to access sensitive data not required by a group of users. For example, providing a dashboard that enables a collections agent to obtain customer past due data but not access to sensitive data such as social security numbers.
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