Campaign and List Management

Overview

Comprehensive management tools to improve your outbound campaign performance

For contact centers that run multiple outbound campaigns, it can be very difficult to ensure that they are appropriately prioritized and sufficiently staffed. Often, even when campaigns are initially running as expected, inevitably changes must be made to tune the campaigns and keep them running optimally.

Contivio’s campaign and list management capabilities provide a robust set of parameters that allow you to ensure your campaigns run smoothly. Administrators can import and export lists, filter the lists for dialing, and adjust extensive configuration and calling profile options, even while campaigns are running. Each campaign can utilize its own set of “dispositions” or outcomes, which are used throughout the Contivio system to track campaign results. Agents can participate in multiple campaigns, which include priority settings to ensure that when agent availability is limited, the most important campaigns are prioritized.

Main Benefits

By leveraging Contivio’s easy-to-use list and campaign management features, you will be able to optimize the performance of your campaigns, resulting in increased agent productivity and sales revenues.