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Predictive Dialer
Predictive and automated dialer functionality from Contivio helps contact centers comply with regulations while improving productivity
Overview
Many contact centers and businesses that make a significant number of outbound contacts have struggled to maintain productivity levels. Without using predictive dialers, contact center agents and other employees must manually contact customers. More often than not, time spent making manual phone contacts is wasted as contacts are diverted to answering machines, costing the business in lost productivity and wages.
Contivio provides the market-leading hosted predictive dialer to automate your outbound activities. In any industry, when you regularly make outbound contacts to your customers and are looking for ways to improve your productivity, the Contivio dialer can help. Because the software is hosted, it's easy to set up and use. And, because it is available on-demand, you only pay for the capacity you need, easily adding capacity as your business grows.
Predictive dialers do it all for you automatically: they run through your contacting lists across multiple campaigns, detect answering machines and busy signals, avoid "do-not-contact" numbers to ensure compliance with regulations, and automatically adjust the dialing pace according to agent availability.
Main Benefits
- Increased agent productivity by shortening average call times and ensuring that agents only handle live calls
- Increased customer satisfaction by proactively contacting them with important product offers and information.
- Improved sales results by dialing more numbers and contacting more live parties, resulting in more leads.
- Lower infrastructure costs by eliminating recurring T1 fees, optimizing use of dialing resources, and reducing administration costs.
- Increased business agility by scaling your operations up or down as needed, rather than settling on a system with a fixed number of licenses
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