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How it Works

Contivio's on-demand approach results in a complete contact center offering using superior call center technology that provides:
  • Distribution via a toolbar in your web browser; anytime, anywhere. 
  • Extends the power of any CRM system, allow your users to keep using the interface they’re already used to whilst leveraging your existing IT investments. 
  • Online provisioning allowing for on-the-fly configuration changes to your contact center without having to depend on the Service Provider
  • Contivio’s Angels patented integration middleware allows integration to any CRM system including expanding the power of our IVR to integrate with third party systems…all within minutes!
  • Rich multi-media interaction framework that includes Voice, VoIP, Fax, SMS, Voicemail and Email.
  • “Out of the box” CRM integration with the leading CRM offerings.
  • In addition to the browser delivery, Contivio also runs on any SIP compliant VoIP handset meaning your entire business can sit on one communications backbone e.g. sales teams and agents utilise Contivio's softphone whilst management continue to use a handset...there's no other solution like it!
  • Contivio Angels creates Web Services from any application so you can interface with other enterprise applications and data



The above makes Contivio the most flexible technology offering among contact center providers, allowing you to start using Contivio for all of your customer interaction needs or for single interaction methods such as email response management.

You can also rest assured that Contivio is hosted in Top Tier Data Centers and leverages a fully redundant infrastructure.
 
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"We needed a contact center to drive operational efficiencies whilst increasing customer satisfaction. Contivio has exceeded our expectations on all counts! "

Andrew Murray
CEO, Genero Group
 
Contivio Angels
Angels Integration
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