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Reliability

Because of the redundancy we’ve built in to Contivo’s OnDemand Contact Center and the advancements we’ve incorporated into our state-of-the-art data center, we’re able to provide 99.99% availability, commonly referred to as, “four nines.” Four nines equates to about 52 minutes of unplanned downtime per year, meaning you can rest assured that customers will be able to reach your agents just about any time they call, day or night.



Contivio’s technology allows you to choose any VoIP provider. The above, combined with our Tier 1 Data Center provisioning (Contivio has global distribution via Amazon Web Services and Equinix data centers) plus alignment with VoIP providers of equal quality, gives you the confidence that Contivio will be available anytime, anywhere.
 
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"We needed a contact center to drive operational efficiencies whilst increasing customer satisfaction. Contivio has exceeded our expectations on all counts! "

Andrew Murray
CEO, Genero Group
 
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