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Why Call Centers & Telephony in the Cloud?
Gartner predicts that by 2013, at least 75% of customer call centers will use a form of SaaS in their contact centers.
Cloud computing radically simplifies how you deploy, maintain, and access software, platforms, and infrastructure - because everything you need is available through the Internet as a service. Cloud computing offers lower total cost of ownership; rapid deployment that requires few in-house technical resources; ability to “pay as you go” within a limited operating budget and minimal impact on capital budget; and investment protection. A cloud based solution eliminates the need for costly and disruptive system upgrades. In terms of contact centers specifically, for companies that have multiple sites (whether owned by the company or outsourced), employ at-home agents, or want to centrally manage their contact center operation, Contivio’s on-demand technology offering makes deployment a breeze.
Contivio not only saves you times any money in relation to infrastructure and capital costs, sophisticated ACD routing, multimedia management, IVR, workforce management, auto-dialling, CRM integration…and much more, can all be rapidly implemented and without code! Contivio’s patented “Angels” mean we are the only company positioned to expand the functionality of any CRM system into fully fledged contact center – regardless of whether its web or windows, hosted or on-premise. Not only does this allow you to extract additional value from your existing IT investments, the simplicity of our browser deployment combined with your personnel’s familiarity with your existing systems means they are up and running in no time!
Contivio is truly positioned to revolutionize the concept of contact center deployment…no other solution offers Contivio’s value proposition:
 Product
Unmatched feature footprint, easy to use and maintain with unparalleled integration and automation capabilities
Choice
Leverage the functionality of any CRM, have your agents in any location, use any communications provider(s) and distribute via a browser or handset.Technology
Made for “the Cloud”, proven performance, multi-tenant, idustry leading scalability and patented technologies.
Peace of Mind
On-demand scalability, designed and developed to support 99.999% telco reliability
Value
Rapid deployment and implementation, “Tier 1” functionality, “all in one” offering at SME pricing.
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"We needed a contact center to drive operational efficiencies whilst increasing customer satisfaction. Contivio has exceeded our expectations on all counts! "
Andrew Murray
CEO, Genero Group
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