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Contivio.com extends SugarCRM into an enterprise level contact center solution
Contivio.com is the leading contact center and telephony solution for SMEs and enterprises alike. We focus on connecting the customer, via whatever channel they choose (voice, email, SMS, fax, voicemail and web chat) with the appropriate person inside the organization in the most efficient manner. Our patented integration and automation Angels ensure we present the right information to agents before they answer the call as well as screen-popping specific records on any criteria…whether based on standard or custom fields in SugarCRM.
Additionally, Contivio.com screen-pops standard Sugar CRM screens as well as those built in Sugar Studio or Module Builder…it even populates SugarCRM dynamically from third party systems and can dynamically reroute callers during the IVR process to other agents based on SugarCRM data.
Contivio.com’s elegant toolbar delivery preserves the entire screen real estate for the CRM solution. As such, once Contivio.com has routed the customer, the agent is immediately presented the customer’s information in SugarCRM and positioned to utilize all of the core workflow, marketing, sales and support features of SugarCRM. The Contivio vs. Sugar Professional bundle means you only have one data entry point and one contact solution interface across your entire organization...this means lower staff training and IT maintenance costs, operational efficiencies…and a better customer experience.
Contivio.com features include automatic outbound predictive and preview dialing, user driven interactive voice response, VXML based speech recognition, contact center real-time performance monitoring, user configurable instant reporting, integrated workforce management, a powerful yet very simple to use routing engine and our patented zero software integration CRM screen pop “Angels” …and much more.
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Sugar Professional: advanced features for the most demanding CRM users
SugarCRM is the world’s fastest growing SaaS CRM company with blue chip clients around the globe. Sugar Professional is an award winning CRM solution (SaaS and on-premise) that has the functional breadth to cater for any organizations growing needs. When combining with Contivio.com, Sugar Professional is seamlessly extended into a multi-channel inbound and outbound end to end contact center solution
Like Contivio.com, Sugar’s philosophy is to deliver a powerful and flexible solution that suits your specific business needs yet is easy to maintain and support. From an exciting new Web 2.0 interface, iPhone application, to enhanced collaboration and email tools, to greater international support – the latest update to Sugar Professional has what it takes to help you grow your business. For all the features and benefits of Sugar Professional click here.
Subscribing to the Contivio vs. Sugar Professional bundle gives you unlimited cases and access to the SugarCRM team. Similarly, Contivio.com can direct you to Sugar’s global partner network to ensure your solution is tailored to your needs
“The combination of SugarCRM and Contivio creates one of the most cost-effective and powerful cloud-based contact center solutions available today,” Chuck Coulson, Vice President of Business Development, SugarCRM
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| You want concurrent licensing and flexible monthly pricing…we deliver!
The Contivio.com Sugar Professional bundle allows you to tailor your contact center and CRM needs on a monthly basis*. Whether you have multiple shifts, time zones, seasonal campaigns or similar peaks and troughs, you can quickly adjust your solution needs to mirror your operational requirements!
Bundle Options and Monthly Per User Pricing Bands
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Demos & Videos
 Experience the Power Contivio.com brings to SugarCRM
8 minute video showing Contivio.com's patented integration capability. Shows the end to end integration building
process, placing a live call and SugarCRM screen-pops. |
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Contivio.com vs SugarCRM Indepth Overview
15 minute video covering the Contivio.com vs SugarCRM value proposition including various screen popping integration and deployment scenarios.
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Creating Web Services for the Dynamic IVR
5 minute video showing how Contivio.com can create a web service warpper over SugarCRM or other third party products to be used in the dynamic IVR treatment..within minutes!
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