Telemarketing
Contivio’s Contact Center in the Cloud enables telesales and inbound sales teams to increase close rates and sales productivity
Solution Overview
Contivio’s Contact Center in the Cloud enables telesales and inbound sales teams to increase close rates and sales productivity.
Sales inquiries can be routed to the sales professional most likely to close the deal based on product knowledge or areas of expertise, prospect data can be leveraged to enable up-selling, and marketing ROI is improved by increasing the opportunities for cross-selling and ensuring web leads don’t become stale.
Contivio.com’s bundled campaign management and predictive and auto dialing tools drive productivity and profitability while ensuring compliance to regulations. With associated administrative tools you gain full control over every campaign and improved results including:
- Shortened average call times
- Improved lead quality
- Reduced "ramp-up" times for new agents
- Increased agent productivity
- Regulatory compliance
Operational Benefits
- Eliminate the headache of managing separate point solutions for phone, email, fax, SMS, and voice-mail
- Increase selling time with screen-pop and skills-based routing
- Drive rapid sales adoption as your team will be able to utilise their existing CRM interface
- Gain insight into sales activity in real time using customized supervisor reports
- Scale team size up or down as your business requires
- fax machines, or no answer. Our predictive dialer connects calls only with live recipients, which means 2-3 times more calls, 2-3 times more connections, and 2-3 times more leads - all in less time!
- Lower Maintenance costs: Don't have the hassle and expenses of predictive dialer hardware, software licenses. Since we supply everything except the agents (we can also easily use your existing VoIP providers service), you eliminate what you'd normally spend on maintenance, upgrades, and technical staff. And instead of running complicated computer and telephony systems, you can run your business.
- Lower Maintenance costs: Don't have the hassle and expenses of predictive dialer hardware, software licenses. Since we supply everything except the agents (we can also easily use your existing VoIP providers service), you eliminate what you'd normally spend on maintenance, upgrades, and technical staff. And instead of running complicated computer and telephony systems, you can run your business.
- Lower cost per lead: With manual dialing, two thirds of calls result in busy signals, answering machines, fax machines, or no answer. Our predictive dialer connects calls only with live recipients, which means 2-3 times more calls, 2-3 times more connections, and 2-3 times more leads - all in less time!
|