Contact center CRM integration is synonymous for great customer service and faster lead conversion. This is why CRM integration is so fundamental to growing businesses in an increasingly competitive and evolving marketplace. With smarter business intelligence tools, organizations can track and monetize in real time customer interactions and prospect engagements. Hence, why Support, Sales, Services, and Marketing teams need an established contact center with CRM integration that is dependable, scalable and obvious.
Contivio.com’s patented CRM integration technology, CloudConnect, is the only one of its kind putting the integration into the end-users hands, not a developers. It integrates within minutes to the industry leading CRM solutions such as Salesforce.com, NetSuite, Microsoft Dynamics, SugarCRM, Oracle and many more. Organizations already benefiting from this unique contact center CRM integration technology are experiencing:
- Improved customer satisfaction
- Faster lead generation and conversion
- Increased user productivity and operational efficiency
- Better visibility to data
- More informative reporting