At Home Agents

Contivio.com provides you with a feature rich, on-demand contact center integrated to any backend CRM meaning you can leverage a workforce in the cloud and deliver better overall results

Solution Overview
In order to attract the right local talent to provide the best customer service across different regions across the globe, whilst at the same time driving down costs and increasing operational efficiency, companies are rapidly moving towards implementing a distributed agent strategy.



Contivio provides a fully integrated virtual contact center solution leveraging the ubiquity of Microsoft™ Internet Explorer and our patented integration “Angels”. With virtually zero capital outlay and minimal training, now you can integrate to your (or your clients) back office and monitor, measure and mange distributed or in-house agents with ease.

Multi-channel support, such as telephone, web, email and fax, allows customers to engage in their channel of choice whilst our knowledge management, workforce management and online training tools ensure every agent is equipped to service their needs.

Main Benefits

By incorporating at-home agents into your workforce, you can expect: