Contivio Contact Center
Contivio Angels
Contivio Sugar Bundle
At Home Agents
Telemarketing
Customer Service & Support
Debt Collections
Business Continuity
"Angels" Integration
Contivio Professional Services
Partner Program
Partner Application Form
VoIP & Cloud Services Partners
Contivio Contact Center
Contivio Features
IVR
CTI
PBX Functionality
Predictive Dialer
Skills-Based Routing (ACD)
VoIP
Voice Recording
Multimedia Management
Quality Monitoring
Patented CRM Integration
Web Integration
Campaign and List Management
Real-time Reporting
At Home Agents
Watch Demos
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How it Works
Reliability: 99.999%
Why Call Centers & Telephony in the Cloud?
Contivio Angels
Contivio Sugar Bundle
PBX Functionality - total telephony!
Overview
Contivio.com is more than your total contact center solution, our integrated PBX functionality means Contivio.com is also your complete telephony solution....for no more than RRP $10 user/month!
Use any IP phone
Use any VoIP provider
High redundancy via automatic switching to backup VoIP provider
Hot desking with Sign-in to any station...any office, any country!
Seamless integration with Contivio.com Contact Center functionality.
Features
System Features
Auto Attendant
Automated Service Prompts (Announce Expected Wait Time, informational prompts)
Direct Extension Calls
Call Recording
Find Me
Queuing
Return to Operator (Set a default extension as the Operator)
Conference Bridge*
Unified Communications
Fax
SMS
Mobile Application (Use SIP phone on mobile)
Handoff Calls Between Mobile Application and Deskphone
Visual Voice-mail (Listen to and delete messages via portal)**
Corporate Directory and user visibility
Retrieval of Voice Recordings (Skip, Pause, Delete, Download from Web-Portal) - Not external media player
Phone Features
External Call ID (ANI)
Internal Call ID
Message Waiting Indicator
Multiple Greetings
"Intelligent Call Routing" (Route calls to different greetings based on time of day, Originating Caller ID, or Area Code
* Standard with CC, PBX Q4 2011
** Q4, 2011
System Forward to Personal Greeting
All Calls
Ring no answer
Busy
Demos & Videos
Contact Us
Become a Partner
Industry Solutions
"We needed a contact center to drive operational efficiencies whilst increasing customer satisfaction. Contivio has exceeded our expectations on all counts! "
Andrew Murray
CEO
, Genero Group
Contivio Angels
Angels Integration
Watch Contivio Demo
Watch Angels Demo
At Home Agents
Telemarketing
Customer Service
Technical Support
CRM Integration
IVR
At Home Agents
Skills-Based Rounting (ACD)
VOIP
Multimedia Management
Patented CRM Integration
Campaign and List Management
Virtual Call Center Overview
Data Sheets
DNC Compliance
Contivio Professional Services
Become a Partner
Contact US
Copyright & Disclaimers
Privacy Statement
Executive Team
About Us
Contact Us