Extend Microsoft Dynamics into an Enterprise Contact Center

Complete with Multi-channel integration, Contivio provides the most comprehensive Microsoft Dynamics integration package, supporting both Contact Center and Standard PBX users.

Extend Microsoft Dynamics into an Enterprise Contact Center

Complete with Multi-channel integration, Contivio provides the most comprehensive Microsoft Dynamics integration package, supporting both Contact Center and Standard PBX users.

The Microsoft Dynamics Partner of Choice

Build a multi-channel, cloud-based contact center for your organization quickly at a low cost with Contivio and Microsoft Dynamics.

  • Increase Service Levels
    Transfer a live chat to the most skilled qualified agent
  • Shorten Sales Cycles
    Trigger an automatic call back from an IVR interaction
  • Generate Leads Faster
    Run an SMS campaign from a Microsoft Dynamics list
  • Streamline Debt Collection
    Route a past due Microsoft Dynamics account directly to Finance
  • Improve Productivity
    Enable agents to multi-task and push activity logs to Microsoft Dynamics

Contivio.com Live Chat Demo Dynamics CRM

Contivio.com Caller ID Screen Pop Dynamics CRM

Contivio.com Multichannel Demo Dynamics CRM

Contivio.com Supervisor Menu Dynamics CRM

Core Microsoft Dynamics Extensions

Power Dialer

Run individual and team dialer campaigns from Microsoft Dynamics lists.

SMS & IVR Campaigns

Drive sales and marketing efforts through saved search campaigns.

Lead Form Auto Dialing

Shorten sales cycles, and improve lead response times.

Self Service IVR

Alleviate the need to provide alerts, allow customers to leverage self-service updates.

Click-to-dial

Quickly trigger sales and support calls from Microsoft Dynamics, with the click of a mouse.

Link-To-Call

Link your call details to leads, cases, records or transactions.

Case Management

Create, update and manage cases real-time – irrespective of chosen media.

Post-media Updates

Ensure call and agent details map post engagement in Microsoft Dynamics.

Multichannel Screen Pops

Benefit from dynamic screen pops regardless of media type.

Scheduled Calls

Trigger your Microsoft Dynamics scheduled calls & tasks in Contivio

Post-Call Surveys

Rate team and agent performance through IVR and SMS surveys.

CRM Adaptive Routing

Route your VIP customers directly to the right Sales rep.

"We want the customer experience to be as unique and memorable on the phone and online as it is in one of our showrooms across the country. Contivio hit that mark"

~Justin Stevens
Director of Domestic Operations

Alton Lane

"They provide an enterprise solution for our CRM integration with inbound and outbound call traffic that empower our call center agents to be more productive"

~Don Jacaruso
CTO

RMF LLC

"We have a complicated business model, and Contivio has been able to deliver the custom routing we need to provide the best experience for our customers."

~Andre Sprague
Project Manager, Special Projects

Spear Education

Interested? Take a Look at the Value We Offer

Trusted by the World’s Leading Brands

Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?

Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?