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Contact Center for Microsoft Dynamics CRM

Enable your organization to build a multi-channel, cloud-based contact center quickly at a low cost with Contivio.com and Microsoft Dynamics CRM

Support

Want fast resolution... route an incoming support email to the most skilled agent.  Want great customer satisfaction... have the email trigger a screen pop to the customer’s account so the agent is aware of all recent activity and tickets.

Sales

Want to improve sales... provide your sales team with Q&A scripts for an incoming chat. Want to improve productivity... trigger an automatic call back from a saved activity or for a new social lead, and save it as an activity in MS Dynamics CRM.

Marketing

Want faster lead generation... use Contivio.com’s predictive dialer.  Want to gather market intelligence... deploy an outbound IVR broadcast survey to your target audience and mine the results directly from Microsoft Dynamics CRM.

Finance

Worried about FCC debt collection regulations… use Contivio.com’s outbound preview auto-dialer and limit the number of redial attempts within scheduled hours of operation – don’t worry about tracking call backs.

Services

Want to improve service... allow agents to multi-task by enabling chat, email and/or SMS. Want to reduce call times... collect information in Contivio.com’s IVR and push it to MS CRM to track.


Benefits:
  • Increase first call resolution rate
  • Faster handling times
  • Higher service level
Benefits:
  • Shorter sales cycle
  • Higher conversion rate
  • Improve sales intelligence
Benefits:
  • Faster lead generation
  • Lower abandon rate
  • More accurate surveys
Benefits:
  • Quicker debt collection
  • Better adherence to procedures
  • Better staff retention
Benefits:
  • Increase productivity
  • Better staff adherence
  • Lower costs per contact

One Product. One Complete Package.

Contivio.com and Microsoft Dynamics CRM give you the functionality of million dollar systems at extremely affordable pricing.  Deployed on top of Microsoft Dynamics CRM as a toolbar in your browser, they provide a wide range of benefits from improved customer satisfaction to shorter sales cycles.  Touting the largest feature footprint of all contact centers, Contivio.com delivers inbound, outbound, and blended voice, email, fax, web chat, SMS, social and voicemail with any VoIP provider on any platform.

 Contivio.com has decreased our overall call handling times, while increasing our daily work productivity.

- Daphne Lim, Extra Space Storage

Download the Contivio.com Datasheet
Feature Footprint

How is Contivio.com integrated with Microsoft Dynamics CRM?

 
  • Live multichannel screen pops
  • One-click campaign integration
  • CTI toolbar
  • Click-to-dial
  • Invoice tracking and routing for debt collection
  • Automatic CRM Updates
  • CRM record owner routing
  • Automatic lead record creation
  • IVR pulling and pushing of data
  • Media recording saved as an Activity record

Microsoft Dynamics CRM Customer Success Stories:

Genero logo
The Genero Group helps accountants, and financial advisors to develop innovative products and services to increase the wealth of their clients.

Read Customer Story

Findley Davies logo
Established in 1969, Findley Davies is an independent consulting firm that focuses on maximizing human resource strategies.

Read Customer Story

180 Group logo
180 Group is one of the leading Australian based providers of cash flow solutions and debtor finance for businesses.


Read Customer Story

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