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Contact Center for NetSuite

Enable your organization to build a multi-channel, cloud-based contact center quickly at a low cost with Contivio.com and NetSuite

Support

Want fast resolution... route an incoming support email to the most skilled agent. Want great customer satisfaction... have the email trigger a screen pop to the customer’s account so the agent is aware of all recent activity and tickets.

Sales

Want to improve sales... provide your sales team with Q&A scripts for an incoming chat. Want to improve productivity... trigger an automatic call back from a saved activity or for a new social lead, and save it as an activity in MS Dynamics CRM.

Marketing

Want faster lead generation... use Contivio.com’s predictive dialer. Want to gather market intelligence... deploy an outbound IVR broadcast survey to your target audience and mine the results directly from Microsoft Dynamics CRM.

Finance

Worried about FCC debt collection regulations… use Contivio.com’s outbound preview auto-dialer and limit the number of redial attempts within scheduled hours of operation – don’t worry about tracking call backs.

Services

Want to improve service... allow agents to multi-task by enabling chat, email and/or SMS. Want to reduce call times... collect information in Contivio.com’s IVR and push it to MS CRM to track.


Benefits:
  • Increase first call resolution rate
  • Faster handling times
  • Higher service level
Benefits:
  • Shorter sales cycle
  • Higher conversion rate
  • Improve sales intelligence
Benefits:
  • Faster lead generation
  • Lower abandon rate
  • More accurate surveys
Benefits:
  • Quicker debt collection
  • Better adherence to procedures
  • Better staff retention
Benefits:
  • Increase productivity
  • Better staff adherence
  • Lower costs per contact

One Product. One Complete Package.

Contivio.com and NetSuite give you the functionality of million dollar systems at extremely affordable pricing.  Deployed on top of NetSuite as a toolbar in your browser, they provide a wide range of benefits from improved customer satisfaction to shorter sales cycles.  Touting the largest feature footprint of all contact centers, Contivio.com delivers inbound, outbound, and blended voice, email, fax, web chat, SMS, social and voicemail with any VoIP provider on any platform.

 Contivio.com has decreased our overall call handling times, while increasing our daily work productivity.

- Daphne Lim, Extra Space Storage

Download the Contivio.com Datasheet
Feature Footprint

How is Contivio.com integrated with NetSuite?

  • Live multichannel screen pops
  • One-click campaign integration
  • CTI toolbar
  • Click-to-dial
  • Invoice tracking and routing for debt collection
  • Automatic CRM Updates
  • CRM record owner routing
  • Automatic lead record creation
  • IVR pulling and pushing of data
  • Media recording saved as an Activity record

Contact us on SuiteApp.com

NetSuite Customer Success Stories:

SuitePlus logo Taking into account laws, customs, and language, SuitePlus has hit the Brazil market running, developing a fully functional platform to roll out Netsuite in Brazil.

Customer Story

RMF logo Managed by a team of industry veterans, Reverse Mortgage Funding LLC has revolutionized the process for providing Home Equity Conversion Mortgages.

Customer Story

 

Floracopeia logo Established by one of the world’s leading experts in the field of botanical medicine, Floracopeia provides word-class products to their national customer base.

Customer Story

Floracopeia logo Given their surge in popularity over the past few years, Alton Lane continues to open new showrooms throughout major cities.


Customer Story

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