Want fast resolution... route an incoming support email to the most skilled agent. Want great customer satisfaction... have the email trigger a screen pop to the customer’s account so the agent is aware of all recent activity and tickets.
Want to improve sales... provide your sales team with Q&A scripts for an incoming chat. Want to improve productivity... trigger an automatic call back from a saved activity or for a new social lead, and save it as an activity in MS Dynamics CRM.
Want faster lead generation... use Contivio.com’s predictive dialer. Want to gather market intelligence... deploy an outbound IVR broadcast survey to your target audience and mine the results directly from Microsoft Dynamics CRM.
Worried about FCC debt collection regulations… use Contivio.com’s outbound preview auto-dialer and limit the number of redial attempts within scheduled hours of operation – don’t worry about tracking call backs.
Want to improve service... allow agents to multi-task by enabling chat, email and/or SMS. Want to reduce call times... collect information in Contivio.com’s IVR and push it to MS CRM to track.
Contivio.com and NetSuite give you the functionality of million dollar systems at extremely affordable pricing. Deployed on top of NetSuite as a toolbar in your browser, they provide a wide range of benefits from improved customer satisfaction to shorter sales cycles. Touting the largest feature footprint of all contact centers, Contivio.com delivers inbound, outbound, and blended voice, email, fax, web chat, SMS, social and voicemail with any VoIP provider on any platform.
“ Contivio.com has decreased our overall call handling times, while increasing our daily work productivity.”
- Daphne Lim, Extra Space StorageDownload the Contivio.com Datasheet
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