Extend NetSuite into an Enterprise Contact Center

Complete with Multi-channel integration, Contivio provides the most comprehensive NetSuite integration package, supporting both Contact Center and Standard PBX users.

Extend NetSuite into an Enterprise Contact Center

Complete with Multi-channel integration, Contivio provides the most comprehensive NetSuite integration package, supporting both Contact Center and Standard PBX users.

The NetSuite Partner of Choice

Extending NetSuite’s Core Functionality

Build a multi-channel, cloud-based contact center for your organization quickly at a low cost with Contivio and NetSuite.

  • Increase Service Levels
    Transfer a live chat to the most skilled qualified agent
  • Shorten Sales Cycles
    Trigger an automatic call back from an IVR interaction
  • Generate Leads Faster
    Run an SMS campaign from a NetSuite list
  • Streamline Debt Collection
    Route a past due NetSuite account directly to Finance
  • Improve Productivity
    Enable agents to multi-task and push activity logs to NetSuite

Core NetSuite Extensions

Just some of the ways that Contivio Transforms NetSuite into a
fully-fledged Tier 1 Contact Center

Power Dialer

Run individual and team dialer campaigns from NetSuite lists.

SMS & IVR Campaigns

Drive sales and marketing efforts through saved search campaigns.

Lead Form Auto Dialing

Shorten sales cycles, and improve lead response times.

Self Service IVR

Alleviate the need to provide alerts, allow customers to leverage self-service updates.

Click-to-dial

Quickly trigger sales and support calls from NetSuite, with the click of a mouse.

Link-To-Call

Records / Cases / Transactions.

Case Management

Create, update and manage cases real-time – irrespective of chosen media.

Post-media Updates

Ensure call and agent details map post engagement in NetSuite.

Multichannel Screen Pops

Benefit from dynamic screen pops regardless of media type.

Scheduled Calls

Mirror calls tasks in both Contivio and NetSuite.

Post-Call Surveys

Rate team and agent performance through IVR and SMS surveys.

CRM Adaptive Routing

VIP / Preferred Agent

“We want the customer experience to be as unique and memorable on the phone and online as it is in one of our showrooms across the country. Contivio hit that mark”

~Justin Stevens
Director of Domestic Operations

Alton Lane

“They provide an enterprise solution for our CRM integration with inbound and outbound call traffic that empower our call center agents to be more productive”

~Don Jacaruso
CTO

RMF LLC

“Screen pops are amazing. I love how Contivio equally routes calls to my team. This alleviates any concerns I have with keeping agents engaged.”

~Nicole Ellsworth
Head of Customer Service

Floracopeia

Interested? Take a look at the
Value we Offer

The Contact Center of Choice

Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?

Learn How Today

Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?

Learn How Today

Book a Demo