Extend Salesforce into an Enterprise Contact Center

Complete with Multi-channel integration, Contivio provides the most comprehensive Salesforce integration package, supporting both Contact Center and Standard PBX users.

Extend Salesforce into an Enterprise Contact Center

Complete with Multi-channel integration, Contivio provides the most comprehensive Salesforce integration package, supporting both Contact Center and Standard PBX users.

The Salesforce Partner of Choice

Extending Salesforce’s Core Functionality

Build a multi-channel, cloud-based contact center for your organization quickly at a low cost with Contivio and Salesforce.

  • Increase Service Levels
    Transfer a live chat to the most skilled qualified agent
  • Shorten Sales Cycles
    Trigger an automatic call back from an IVR interaction
  • Generate Leads Faster
    Run an SMS campaign from a Salesforce list
  • Streamline Debt Collection
    Route a past due Salesforce account directly to Finance
  • Improve Productivity
    Enable agents to multi-task and push activity logs to Salesforce

Core Salesforce Extensions

Just some of the ways that Contivio Transforms Salesforce into a
fully-fledged Tier 1 Contact Center

Power Dialer

Run individual and team dialer campaigns from Salesforce lists.

SMS & IVR Campaigns

Drive sales and marketing efforts through saved search campaigns.

Lead Form Auto Dialing

Shorten sales cycles, and improve lead response times.

Self Service IVR

Alleviate the need to provide alerts, allow customers to leverage self-service updates.

Click-to-dial

Quickly trigger sales and support calls from Salesforce, with the click of a mouse.

Link-To-Call

Records / Cases / Transactions.

Case Management

Create, update and manage cases real-time – irrespective of chosen media.

Post-media Updates

Ensure call and agent details map post engagement in Salesforce.

Multichannel Screen Pops

Benefit from dynamic screen pops regardless of media type.

Scheduled Calls

Mirror calls tasks in both Contivio and Salesforce.

Post-Call Surveys

Rate team and agent performance through IVR and SMS surveys.

CRM Adaptive Routing

VIP / Preferred Agent

“We want the customer experience to be as unique and memorable on the phone and online as it is in one of our showrooms across the country. Contivio hit that mark”

~Justin Stevens
Director of Domestic Operations

Alton Lane

“They provide an enterprise solution for our CRM integration with inbound and outbound call traffic that empower our call center agents to be more productive”

~Don Jacaruso
CTO

RMF LLC

“Screen pops are amazing. I love how Contivio equally routes calls to my team. This alleviates any concerns I have with keeping agents engaged.”

~Nicole Ellsworth
Head of Customer Service

Floracopeia

Interested? Take a look at the
Value we Offer

The Contact Center of Choice

Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?

Learn How Today

Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?

Learn How Today

Book a Demo