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The Simple Choice for Sales and Support!

Contivio.com: The Global Contact Center & Telephony Solution for CRM!

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Product

Unmatched feature footprint, easy to use and maintain with unparalleled integration and automation capabilities.

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Technology

Made for “the Cloud”, proven performance, multi-tenant, industry leading scalability and patented technologies.

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Freedom

Leverage the functionality of any CRM, have your agents in any location, use any communications provider(s) and distribute via a browser or handset.

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Value

Rapid deployment and implementation, “Tier 1” functionality, “all in one” offering at SME pricing – no matter how many agents.

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Peace of Mind

On-demand scalability, no harware, no software to maintain, highly secure, and designed to support 99.995% telco reliability.

Industry Leading Feature Footprint

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Take the Tour

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Inbound Automation

Manage all incoming communication traffic – Voice, Voicemail, Fax, SMS, Email, Chat and Social – using our browser toolbar. Screen pop an incoming chat, place an outbound call with our blended call/media capabilities or simply record a call…all at your fingertips while never leaving your CRM.

Highlights

  • Multi-channel Communications – Voice, Voicemail, Fax, SMS, Email, Chat & Social
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD) – Routing & Queuing
  • Computer Telephony Integration (CTI)
  • Screen Popping

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Outbound Drivers

Set up an outbound campaign today through any of our supported media channels. Import a list or pull directly from your CRM, we will screen pop your CRM through any of our campaign methods – predictive, preview or progressive – so you can easily take notes and move on to your next customer.

Highlights

  • Multi-channel Communications – Voice, Fax, SMS, Email
  • Predictive, Preview, Power & Progressive Dialing
  • Campaign Management
  • IVR / Voice Broadcasting
  • Screen Popping
  • Click-to-Dial

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Agent Toolbar Apps

Empower your agents with a full set of telephony controls directly from their browser, or using the Contivio App. No more toggling between applications or fumbling with a phone and handset, simply manage your communications and calls through the Contivio.com toolbar and soft pad.

Highlights

  • Interactive Browser Toolbar
  • Telephony Soft Pad
  • Call Conferencing, Bridging, Forwarding, Transferring, and Hold
  • Instant Messaging
  • Voicemail Management
  • Agent Status
  • Call Dispositions

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Supervisor Tools

Call & media blending, quality assurance & monitoring, real-time statistics & reporting, and workforce management…all of this and more enable administrators and supervisors alike to run an effective and efficient contact center, thereby, increasing customer satisfaction and user productivity.

Highlights

  • Call & Media Blending
  • Workforce Management
  • Quality Assurance & Monitoring
  • Call Recording
  • Live Statistics – Desktop and/or Contact Center Wallboards
  • Real-time Reports – Key Performance Indicators (KPIs)

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Product Architecture

Our sophisticated and advanced cloud platform of telephony, PBX and routing functionality, provides you with the flexibility and choice to optimize your communication network at the lowest cost. Any CRM, SIP provider, device or gateway…our contact center solution can sit on top of it.

Highlights

  • CloudConnect to any CRM
  • Complete Online Help Guide
  • Any SIP Provider, Device or Gateway
  • At Home Agents
  • Private Branch Exchange (PBX)
  • Voicemail-to-Email Notification
  • 4-Digit Extension Numbers
  • International & Least Cost Routing (LCR)
  • Dynamic, Inbound & Outbound Caller ID

Learn More

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How We Shine

  • Deploys via a toolbar in your web browser – anytime, anywhere.
  • Extends the power of any CRM system, allowing your users to navigate your CRM without having to toggle between applications and waste time.
  • Allows online provisioning for on-the-fly configuration changes to your contact center without having to depend on your Service Provider.
  • Features Contivio.com’s CloudConnect patented integration technology which facilitates integration to any CRM/ERP system including expanding the power of our IVR to integrate with third-party systems…all within minutes!
  • Promotes blended, multi-media agent interaction that includes Voice, Voicemail, Fax, SMS, Chat and Email.
  • Provides “out-of-the-box” CRM screen popping with the leading CRM offerings.
  • Runs on any SIP compliant VoIP handset meaning your entire business can sit on one communication backbone, e.g., sales teams and agents utilize Contivio.com’s softphone while management continues to use a handset…there’s no other solution like it!

Continue the Tour > Inbound Features


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