Manage all incoming communication traffic – Voice, Voicemail, Fax, SMS, Email, Chat and Social – using our browser toolbar. Screen pop an incoming chat, place an outbound call with our blended call/media capabilities or simply record a call…all at your fingertips while never leaving your CRM.
Set up an outbound campaign today through any of our supported media channels. Import a list or pull directly from your CRM, we will screen pop your CRM through any of our campaign methods – predictive, preview or progressive – so you can easily take notes and move on to your next customer.
Empower your agents with a full set of telephony controls directly from their browser, or using the Contivio App. No more toggling between applications or fumbling with a phone and handset, simply manage your communications and calls through the Contivio.com toolbar and soft pad.
Call & media blending, quality assurance & monitoring, real-time statistics & reporting, and workforce management…all of this and more enable administrators and supervisors alike to run an effective and efficient contact center, thereby, increasing customer satisfaction and user productivity.
Our sophisticated and advanced cloud platform of telephony, PBX and routing functionality, provides you with the flexibility and choice to optimize your communication network at the lowest cost. Any CRM, SIP provider, device or gateway…our contact center solution can sit on top of it.
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