An All-Inclusive Contact Center & Phone System for All Departments

Our contact center software adapts to fit all department workflows across your company including Sales, Support, Finance, Marketing and more.

An All-Inclusive Contact Center & Phone System for All Departments

Our contact center software adapts to fit all department workflows across your company including Sales, Support, Finance, Marketing and more.

Supporting All Team Workflows

Get in touch with your customers via all channels, whether it’s for Sales, Support or any other reason. With Contivio as your conduit, you have the flexibility to customize your screen pops and routing settings per department to ensure that the most relevant customer data is being displayed, and your customers are always routed to the right rep at the right time.

  • Sales & Marketing
  • Customer Support
  • Finance Teams
  • Supervisors
  • Everyone Else

On the outbound side, Contivio makes Sales teams more efficient through Preview & Predictive Dialing campaigns that are launched from CRM saved searches. With each connected call, Contivio pops the lead or customer dashboard within the CRM, providing your reps with the most up to date information.

Marketing teams love using Contivio along with their CRM to broadcast text messages to customers for promotional codes, holiday greetings, survey links and more.

On the inbound side, with CRM adaptive routing, you can always ensure your current customers will be routed to their assigned Sales rep every time they call. For walk-ups, Contivio will prioritize your most qualified reps or route based on location or skills. Whichever you decide, we have you covered.

Use Contivio’s routing intelligence to deliver top tier customer service experience across all channels including phone, voicemail, SMS, live chat, email and fax. Route calls faster than ever to the most skilled and qualified reps based on language, location, department, or any other skills.

With Contivio’s CRM & Ticketing System integration, your support team will have all the relevant information in front of them to close tickets faster. You can even have your customers bypass an agent altogether and get their order status through Contivio’s self-service IVR.

Finally, Customer Service teams leverage Contivio to spearhead customer retention initiatives. By capturing all of the recordings, dispositions and survey results within your CRM, you can easily identify which customers are at risk and keep a pulse on your customer satisfaction levels.

With strict FCC guidelines to follow, debt collectors and finance teams are benefiting from Contivio’s auto-dialer. By automating the dialing process, debt collection teams ensure all of their calls are made during the best times of the day, increasing connection rates and adhering to the FCC daily limit of 3 calls per debtor.

For inbound, Contivio can recognize when debtors are calling your company, and route them to finance directly. When the finance team receives a call, they will see the customer’s latest invoices within the CRM. And rest assured – If you’re collecting customer payment information over the phone, you will always have the option to stop recording for privacy concerns.

Finally, finance teams who want to increase efficiency can leverage Contivio’s self-service IVR functionality to allow customers to access their latest balance over the phone. Easy!

With quality assurance & monitoring, real-time statistics & reporting, and workforce management, staff management has never been easier. Contivio provides an easy-to-use GUI admin portal with tools to quickly configure your contact center on demand. Administrators can configure after-hours and holiday schedules, add new agents, create and assign custom skills, adjust the IVR, update greetings & music, change queue assignments, and much more.

Since Contivio is tightly integrated with your CRM, you’ll be able to ensure all of your company’s pertinent customer information is always logged (including call recordings and media logs), and you can refer back to it at any time for training purposes or quality assurance.

Contact Center managers also find the value in Contivio’s supervisor tools located within the toolbar or floating app. All they have to do is locate the agent’s call, and click a button to monitor, whisper or barge into their conversation.

For employees who simply want to make and take calls and have access to personal voicemail, Contivio also offers a standalone PBX plan at just $10 per month per user. These users will have access to the same phone system and interface as your contact center users, except without the advanced CRM integration.

Contivio’s PBX offering allows all of your employees to be on the same phone system to easily transfer calls via your company directory, pull call recordings, and report on your total phone and media usage all in one place. Plus, if a PBX user ever wants to upgrade to a Contact Center user, it can be done in just minutes within the administrative portal.

  • Sales & Marketing

    On the outbound side, Contivio makes Sales teams more efficient through Preview & Predictive Dialing campaigns that are launched from CRM saved searches. With each connected call, Contivio pops the lead or customer dashboard within the CRM, providing your reps with the most up to date information.

    Marketing teams love using Contivio along with their CRM to broadcast text messages to customers for promotional codes, holiday greetings, survey links and more.

    On the inbound side, with CRM adaptive routing, you can always ensure your current customers will be routed to their assigned Sales rep every time they call. For walk-ups, Contivio will prioritize your most qualified reps or route based on location or skills. Whichever you decide, we have you covered.

  • Customer Support

    Use Contivio’s routing intelligence to deliver top tier customer service experience across all channels including phone, voicemail, SMS, live chat, email and fax. Route calls faster than ever to the most skilled and qualified reps based on language, location, department, or any other skills.

    With Contivio’s CRM & Ticketing System integration, your support team will have all the relevant information in front of them to close tickets faster. You can even have your customers bypass an agent altogether and get their order status through Contivio’s self-service IVR.

    Finally, Customer Service teams leverage Contivio to spearhead customer retention initiatives. By capturing all of the recordings, dispositions and survey results within your CRM, you can easily identify which customers are at risk and keep a pulse on your customer satisfaction levels.

  • Finance Teams

    With strict FCC guidelines to follow, debt collectors and finance teams are benefiting from Contivio’s auto-dialer. By automating the dialing process, debt collection teams ensure all of their calls are made during the best times of the day, increasing connection rates and adhering to the FCC daily limit of 3 calls per debtor.

    For inbound, Contivio can recognize when debtors are calling your company, and route them to finance directly. When the finance team receives a call, they will see the customer’s latest invoices within the CRM. And rest assured – If you’re collecting customer payment information over the phone, you will always have the option to stop recording for privacy concerns.

    Finally, finance teams who want to increase efficiency can leverage Contivio’s self-service IVR functionality to allow customers to access their latest balance over the phone. Easy!

  • Supervisors

    With quality assurance & monitoring, real-time statistics & reporting, and workforce management, staff management has never been easier. Contivio provides an easy-to-use GUI admin portal with tools to quickly configure your contact center on demand. Administrators can configure after-hours and holiday schedules, add new agents, create and assign custom skills, adjust the IVR, update greetings & music, change queue assignments, and much more.

    Since Contivio is tightly integrated with your CRM, you’ll be able to ensure all of your company’s pertinent customer information is always logged (including call recordings and media logs), and you can refer back to it at any time for training purposes or quality assurance.

    Contact Center managers also find the value in Contivio’s supervisor tools located within the toolbar or floating app. All they have to do is locate the agent’s call, and click a button to monitor, whisper or barge into their conversation.

  • Everyone Else

    For employees who simply want to make and take calls and have access to personal voicemail, Contivio also offers a standalone PBX plan at just $10 per month per user. These users will have access to the same phone system and interface as your contact center users, except without the advanced CRM integration.

    Contivio’s PBX offering allows all of your employees to be on the same phone system to easily transfer calls via your company directory, pull call recordings, and report on your total phone and media usage all in one place. Plus, if a PBX user ever wants to upgrade to a Contact Center user, it can be done in just minutes within the administrative portal.

Across All Channels

Use one system for all of your customer communications across phone, chat, email, SMS, fax and more.

SolutionsSolutionsSolutionsSolutionsSolutionsSolutionsSolutions

Trusted By the World's Leading Brands

"We want the customer experience to be as unique and memorable on the phone and online as it is in one of our showrooms across the country. Contivio hit that mark"

~Justin Stevens
Director of Domestic Operations

Alton Lane

"They provide an enterprise solution for our CRM integration with inbound and outbound call traffic that empower our call center agents to be more productive"

~Don Jacaruso
CTO

RMF LLC

"We have a complicated business model, and Contivio has been able to deliver the custom routing we need to provide the best experience for our customers."

~Andre Sprague
Project Manager, Special Projects

Spear Education

Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?

Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?