Leverage Contivio.com to extend NetSuite into a fully fledged Contact Center. Complete with Multi-channel integration, Contivio.com provides to most comprehensive NetSuite integration package, supporting both Contact Center and Standard PBX users.
The Complete NetSuite Contact Center
- CRM Click-to-Dial – Launch outbound calls from NetSuite.
- Dialer Campaigns – Run preview and progressive Dialer campaigns direct from NetSuite Saved Searches.
- SMS Campaigns – Launch SMS campaigns from NetSuite Lists.
- Web-Form Integration – New NetSuite leads will trigger real-time campaign calls.
- CRM Screen Popping – Screen pop NetSuite records, and automatically log media activities.
- CRM Creation – A sales lead record will be created automatically for first time callers.
- CRM Updates – Post-media data will be pushed and stored within the CRM as a record activity .
- CRM Automation -Logic based ACD routing rules.
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