Customer Story: SuitePlus
Local compliance issues are a frequent barriers within the software industry. In order to successfully implement any type of software you must verify its compatibility with local and national laws. SuitePlus has identified these issues and developed a fully functional platform to roll out Netsuite in Brazil. Taking into account laws, customs, and language, SuitePlus has hit the Brazil market running with no signs of looking back.
The Price Is Right
One of the biggest hurdles SuitePlus faced was identifying a solution that met their functionality needs, at a reasonable price. Because their agents handle calls at a variable rate, they were looking for a solution that was flexible, not billing their inactive users. With Contivio.com they were introduced to a pricing model based on concurrent users, which was exactly what they were looking for.
According to Marcus Rocha, “Pricing is always a huge factor when it comes to buying software. Fortunately with Contivio.com not only is their product offering substantial, but their pricing is extremely reasonable.”
Skills Based Routing
International companies must structure their workforce to accommodate non-native languages. Because SuitePlus conducts business both domestically in Brazil and abroad, it is important to have qualified agents to handle calls in other languages. In order to ensure calls are handled by qualified agents, SuitePlus was looking for a solution that could route calls based upon certain skills.
“Skills based routing was a must have feature for our company, with Contivio.com we rest assured that calls are being routed accordingly,” Says Rocha.