The Short Answer
What is NetSuite Click-to-Dial?
NetSuite Click-to-Dial turns every phone number on a NetSuite record into a clickable dial link. One click hands the number to Contivio's voice engine, which places the call, screen pops the matching record, and captures the conversation — without a dial pad, a copy-paste, or a second application.
Teams adopt it because manual dialing is slow and error-prone, and because a call that isn't logged is a call that never happened as far as your reporting is concerned. Click-to-Dial removes both problems: the dial is instant, and the outcome is written back to NetSuite as structured data the moment the call ends.
Why Teams Use It
More calls, less busywork, richer records
Click-to-Dial compounds three wins at once: faster dialing, automatic logging, and AI intelligence on every interaction.
Where Click-to-Dial Works
If the record has a phone number, it can dial
Click-to-Dial isn't limited to a single screen. Any NetSuite record type that carries a phone field becomes a launch point for a call.
Custom records included — if you've added a phone field to a record your business relies on, your team can dial from it.
Native NetSuite Experience
It runs inside NetSuite — not beside it
Most "click-to-call for NetSuite" is really a browser extension or a floating softphone that watches your screen and hopes to match a number. Contivio is a native SuiteApp, so dialing, screen pop, and logging are part of NetSuite itself.
Built for Every Team
One click means something different to each team
The same native dialing serves very different goals across the business.
Frequently Asked
NetSuite Click-to-Dial FAQ
Explore Further
Related resources
Get Started
See Click-to-Dial on your own NetSuite records
A focused walkthrough on your NetSuite account — dial from a live record, watch the screen pop, and see the call and AI summary write themselves back.
