Communicate With Your Customers Across All Channels

Engage with your customers via their preferred contact method, whether it’s phone, email, chat, SMS or fax. With Contivio’s blended omnichannel functionality, your agents can easily multi-task, responding to live chats while running dialer campaigns or emailing.

Communicate With Your Customers Across All Channels

Engage with your customers via their preferred contact method, whether it’s phone, email, chat, SMS or a lead form. With Contivio’s blended omnichannel functionality, your agents can easily multi-task, responding to live chats while running dialer campaigns or emailing.

Voice & Voicemail

A cloud solution gives you the flexibility to transform any computer (Mac or PC) into a fully-fledged phone system with just the Contivio app and a headset. Answer and dial all calls through an intuitive toolbar, which contains all standard phone functionality like call transferring, personal voicemail, call hold, call scripts, conferencing and more.

With Contivio, you have the flexibility to bring your own VoIP provider, or choose from our global partner list to find the ones that best fit your business needs.

Live Chat

Be there to walk your customers through the checkout process step-by-step with live chat. Chats can be routed to your agents through a queue or you can choose to have one agent handling multiple customer chats at once.

When an incoming chat comes in, Contivio will pop the most relevant screen in your CRM, and your agent can respond within the toolbar without losing any screen real estate. For quality assurance, all conversations are logged in your CRM after the chat is over, along with the notes, disposition and chat duration.

SMS & Text Messaging

As customers are texting more than ever as a primary method of communication, it’s important to have SMS at your fingertips (no pun intended).

Whether you want to broadcast a message from your CRM, send survey questions after a call has ended, or automatically text your customer after an order has been shipped, Contivio has you covered. Inbound SMS is also supported and can be routed to your most qualified reps.

Contivio Email Software

Email & Case Management

If you don’t have a ticketing system, you can use Contivio to route inbound emails through your queue. Once the email is accepted, your agent will receive a screen pop with the customer’s information, and can easily respond within Contivio’s composer.

Contivio also integrates with almost all major ticketing platforms to automatically screen pop the ticket or case that the customer is emailing about. This enables you to add more advanced routing rules and consolidate all of your media channel reporting in one place.

Web Forms

Capture your new prospects as soon as they enter your Sales funnel.

When a new lead fills out a web form on your website, Contivio can automatically screen-pop the lead’s information in your CRM and begin dialing for the next available Sales rep. This ensures your Sales reps will follow up quickly, keeps your new leads engaged, and increases conversion rates. Now your leads will never go cold.

Fax

Ditch your clunky old-fashioned fax machine and streamline faxes within the Contivio toolbar. On the inbound side, Contivio can queue the faxes that come in and route them to the next available rep while also popping the most relevant record in your CRM.

Social Media

Advertise specific phone numbers on each social profile to report on call volume, call duration or disposition per network. You can also use Contivio’s live chat web URL on your profile pages to queue and route users to the most appropriate agent.

Co-Browsing*

With Co-browsing, you can send your customers a link to browse the same screen, this way you’re always on the same page – literally.

*Coming Soon

Fax

Ditch your clunky old-fashioned fax machine and streamline faxes within the Contivio toolbar. On the inbound side, Contivio can queue the faxes that come in and route them to the next available rep while also popping the most relevant record in NetSuite.

Social Media

Advertise specific phone numbers on each social profile to report on call volume, call duration or disposition per network. You can also use Contivio’s live chat web URL on your profile pages to queue and route users to the most appropriate agent.

Co-Browsing*

With Co-browsing, you can send your customers a link to browse the same screen, this way you’re always on the same page – literally.

*Coming Soon

Learn How to Improve Your Customer Experiences and Increase Efficiency

Trusted By the World's Leading Brands

"We want the customer experience to be as unique and memorable on the phone and online as it is in one of our showrooms across the country. Contivio hit that mark"

~Justin Stevens
Director of Domestic Operations

Alton Lane

"They provide an enterprise solution for our CRM integration with inbound and outbound call traffic that empower our call center agents to be more productive"

~Don Jacaruso
CTO

RMF LLC

"We have a complicated business model, and Contivio has been able to deliver the custom routing we need to provide the best experience for our customers."

~Andre Sprague
Project Manager, Special Projects

Spear Education

Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?

Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?