Increase Service Levels
Transfer a live chat to the
most skilled qualified agent
Complete with Multi-channel integration, Contivio provides the most comprehensive CRM integration package, supporting both Contact Center and Standard PBX users.
Run individual and team dialer
campaigns from your CRM lists.
Drive sales and marketing efforts
through saved search campaigns.
Shorten sales cycles, and
improve lead response times.
Alleviate the need to provide alerts, allow
customers to leverage self-service updates.
Quickly trigger sales and support calls
from your CRM, with the click of a mouse.
Link your call details to leads,
cases, records or transactions.
Create, update and manage cases
real-time – irrespective of chosen media.
Ensure call and agent details map
post engagement in your CRM.
Benefit from dynamic screen
pops regardless of media type.
Trigger your CRM scheduled
calls & tasks in Contivio
Rate team and agent performance
through IVR and SMS surveys.
Route your VIP customers
directly to the right Sales rep.
In House Agents
Build a multi-channel, cloud-based contact center for your
organization quickly at a low cost with Contivio and your CRM of choice.
Transfer a live chat to the
most skilled qualified agent
Trigger an automatic call back
from an IVR interaction
Run an SMS campaignM
from a NetSuite list
Route a past due NetSuite
account directly to Finance
Enable agents to multi-task and
push activity logs to NetSuite
Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?