Extend Salesforce into an Enterprise Contact Center
Complete with Multi-channel integration, Contivio provides the most comprehensive Salesforce integration package, supporting both Contact Center and Standard PBX users.
Complete with Multi-channel integration, Contivio provides the most comprehensive Salesforce integration package, supporting both Contact Center and Standard PBX users.
Build a multi-channel, cloud-based contact center for your organization quickly at a low cost with Contivio and Salesforce.
Contivio’s Live Chat for Salesforce
Contivio’s Inbound Screen Popping in Salesforce
Contivio’s Multichannel Offering for Salesforce
Contivio’s Supervisor Tools for Salesforce
Run individual and team dialer campaigns from Salesforce lists.
Drive sales and marketing efforts through saved search campaigns.
Shorten sales cycles, and improve lead response times.
Alleviate the need to provide alerts, allow customers to leverage self-service updates.
Quickly trigger sales and support calls from Salesforce, with the click of a mouse.
Link your call details to leads, cases, records or transactions.
Create, update and manage cases real-time – irrespective of chosen media.
Ensure call and agent details map post engagement in Salesforce.
Benefit from dynamic screen pops regardless of media type.
Trigger your Salesforce scheduled calls & tasks in Contivio
Rate team and agent performance through IVR and SMS surveys.
Route your VIP customers directly to the right Sales rep.
Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?