Extend Salesforce into an Enterprise Contact Center
Complete with Multi-channel integration, Contivio provides the most comprehensive Salesforce integration package, supporting both Contact Center and Standard PBX users.
Extend Salesforce into an Enterprise Contact Center
Complete with Multi-channel integration, Contivio provides the most comprehensive Salesforce integration package, supporting both Contact Center and Standard PBX users.
The Salesforce Partner of Choice
Build a multi-channel, cloud-based contact center for your organization quickly at a low cost with Contivio and Salesforce.
- Increase Service Levels
Transfer a live chat to the most skilled qualified agent - Shorten Sales Cycles
Trigger an automatic call back from an IVR interaction - Generate Leads Faster
Run an SMS campaign from a Salesforce list - Streamline Debt Collection
Route a past due Salesforce account directly to Finance - Improve Productivity
Enable agents to multi-task and push activity logs to Salesforce
Contivio’s Live Chat for Salesforce
Contivio’s Inbound Screen Popping in Salesforce
Contivio’s Multichannel Offering for Salesforce
Contivio’s Supervisor Tools for Salesforce
Core Salesforce Extensions
Power Dialer
Run individual and team dialer campaigns from Salesforce lists.
SMS & IVR Campaigns
Drive sales and marketing efforts through saved search campaigns.
Lead Form Auto Dialing
Shorten sales cycles, and improve lead response times.
Self Service IVR
Alleviate the need to provide alerts, allow customers to leverage self-service updates.
Click-to-dial
Quickly trigger sales and support calls from Salesforce, with the click of a mouse.
Link-To-Call
Link your call details to leads, cases, records or transactions.
Case Management
Create, update and manage cases real-time – irrespective of chosen media.
Post-media Updates
Ensure call and agent details map post engagement in Salesforce.
Multichannel Screen Pops
Benefit from dynamic screen pops regardless of media type.
Scheduled Calls
Trigger your Salesforce scheduled calls & tasks in Contivio
Post-Call Surveys
Rate team and agent performance through IVR and SMS surveys.
CRM Adaptive Routing
Route your VIP customers directly to the right Sales rep.
"We want the customer experience to be as unique and memorable on the phone and online as it is in one of our showrooms across the country. Contivio hit that mark"
~Justin Stevens
Director of Domestic Operations
Alton Lane
"They provide an enterprise solution for our CRM integration with inbound and outbound call traffic that empower our call center agents to be more productive"
~Don Jacaruso
CTO
RMF LLC
"We have a complicated business model, and Contivio has been able to deliver the custom routing we need to provide the best experience for our customers."
~Andre Sprague
Project Manager, Special Projects
Spear Education
Interested? Take a Look at the Value We Offer
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Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?
