AI Contact Center for NetSuite — and the data feed your AI needs
Every call, chat, and SMS becomes structured insight in NetSuite — powering automation, dashboards, and profitability. MCP-ready to feed Claude/GPT with governed context.
See Contivio in NetSuite — and how MCP powers your AI context.
Native + Intelligent
Contivio is the only AI-driven contact center built inside NetSuite — honoring roles, permissions, and data lineage.
Conversations → Context
Every call, chat, and SMS becomes structured insight in NetSuite: transcripts, summaries, sentiment, and next-best actions.
Data That Drives Action
Your communication data powers automation, dashboards, and profitability — not just logging.
Feed Claude/GPT with clean, governed NetSuite context
Capture context now; unlock agentic workflows later. MCP tools expose least-privilege, read-only views with redaction and audit trails.
- Capture voice, SMS, chat → transcript + summary
- Normalize to NetSuite records (Activities, Cases, Customers, custom)
- Expose via MCP for RAG/agents (Claude, GPT, others)
We’ll tailor the walkthrough to your records, roles, and workflows.