Extend Microsoft Dynamics into an Enterprise Contact Center

Complete with Multi-channel integration, Contivio provides the most comprehensive Microsoft Dynamics integration package, supporting both Contact Center and Standard PBX users.

Core Microsoft Dynamics Extensions

Power Dialer

Run individual and team dialer
campaigns from Microsoft lists.

SMS & IVR Campaigns

Drive sales and marketing efforts
through saved search campaigns.

Lead Form Auto Dialing

Shorten sales cycles, and
improve lead response times.

Self Service IVR

Alleviate the need to provide alerts, allow
customers to leverage self-service updates.

Click-to-Dial

Quickly trigger sales and support calls
from Microsoft, with the click of a mouse.

Link-to-Call

Link your call details to leads,
cases, records or transactions.

Case Management

Create, update and manage cases
real-time – irrespective of chosen media.

Post-Media Updates

Ensure call and agent details map
post engagement in Microsoft.

Multichannel Screen Pops

Benefit from dynamic screen
pops regardless of media type.

Scheduled Calls

Trigger your Microsoft scheduled
calls & tasks in Contivio

Post-Call Surveys

Rate team and agent performance
through IVR and SMS surveys.

CRM Adaptive Routing

Route your VIP customers
directly to the right Sales rep.

So many ways to stay in contact

Phone
Email
SMS / MMS
Live Chat
Fax

So many resources at your fingertips

In House Agents

Work from Home Agents
IVR Self Service
Global Reliability
Enterprise Bundled VoIP

The Microsoft Dynamics Partner of Choice

Build a multi-channel, cloud-based contact center for your organization quickly at a low cost with Contivio and Microsoft Dynamics.

Increase Service Levels

Transfer a live chat to the
most skilled qualified agent

Shorten Sales Cycles

Trigger an automatic call back
from an IVR interaction

Generate Leads Faster

Run an SMS campaign
from a NetSuite list

Streamline Debt Collection

Route a past due NetSuite
account directly to Finance

Improve Productivity

Enable agents to multi-task and
push activity logs to NetSuite

Live Chat
Caller ID Screen Pop
Multichannel
Supervisor Menu
THE RESULTS

Case Studies

GET STARTED

Transform Your CRM Into a Contact Center

Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?