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Extend Microsoft Dynamics into an Enterprise Contact Center

Complete with Multi-channel integration, Contivio provides the most comprehensive Microsoft Dynamics integration package, supporting both Contact Center and Standard PBX users.

Contact Sales

Core Microsoft Dynamics Extensions

Power Dialer

Run individual and team dialer
campaigns from Microsoft lists.

SMS & IVR Campaigns

Drive sales and marketing efforts
through saved search campaigns.

Lead Form Auto Dialing

Shorten sales cycles, and
improve lead response times.

Self Service IVR

Alleviate the need to provide alerts, allow
customers to leverage self-service updates.

Click-to-Dial

Quickly trigger sales and support calls
from Microsoft, with the click of a mouse.

Link-to-Call

Link your call details to leads,
cases, records or transactions.

Case Management

Create, update and manage cases
real-time – irrespective of chosen media.

Post-Media Updates

Ensure call and agent details map
post engagement in Microsoft.

Multichannel Screen Pops

Benefit from dynamic screen
pops regardless of media type.

Scheduled Calls

Trigger your Microsoft scheduled
calls & tasks in Contivio

Post-Call Surveys

Rate team and agent performance
through IVR and SMS surveys.

CRM Adaptive Routing

Route your VIP customers
directly to the right Sales rep.

So many ways to stay in contact

Phone
Email
SMS / MMS
Live Chat
Fax

So many resources at your fingertips

In House Agents

Work from Home Agents
IVR Self Service
Global Reliability
Enterprise Bundled VoIP

The Microsoft Dynamics Partner of Choice

Build a multi-channel, cloud-based contact center for your organization quickly at a low cost with Contivio and Microsoft Dynamics.

Increase Service Levels

Transfer a live chat to the
most skilled qualified agent

Shorten Sales Cycles

Trigger an automatic call back
from an IVR interaction

Generate Leads Faster

Run an SMS campaign
from a NetSuite list

Streamline Debt Collection

Route a past due NetSuite
account directly to Finance

Improve Productivity

Enable agents to multi-task and
push activity logs to NetSuite

Play Video
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Live Chat
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Caller ID Screen Pop
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Multichannel
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Supervisor Menu
THE RESULTS

Case Studies

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Contivio’s Salesforce Power Dialer has been a real Game-Changer for our Sales team

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“Contivio’s Salesforce Power Dialer has been a real game-changer for our Sales team. The reps create their list, hit the start button and start dialing directly from Salesforce. We couldn’t ask for an easier solution!”

Eric Ellsworth

Vice President, Consumer Direct Sales

RMF

We’ve Seen Massive Improvements Since Bringing Contivio on Over a Year Ago.

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“We’ve seen massive improvements since bringing Contivio on over a year ago. We’ve experienced better call quality, and the NetSuite integration is always reliable, which is a big bonus for us. Contivio really makes an impact for our agents on every phone call.”

Janie Ott

Business Process & Systems Manager

Teeter

Contivio has Decreased our Overall Call Handling Times

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“Contivio has decreased our overall call handling times, while increasing our daily work productivity. We also have better reports and visibility across the entirety of our call center. Reps are also emailed to us automatically saving us valuable time.”

Daphne Lim

Project Manager

Extra Space Storage

Contivio is the rare combination of Enterprise Software, at an SME price point.

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“Our team loves Contivio simply put. They have hit the mark on any promise ever made and continued to exceed expectations. If you use NetSuite call them ASAP"

Chris Thompson

VP of Sales & Customer Care

SoClean

With Contivio, we’re Able to Get Valuable Insights into our Workforce.

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“With Contivio, we’re able to get valuable insights into our workforce. Are we staffed appropriately, are we missing calls? With these findings, we’ve expanded our operating hours and increased revenue.”

Greg Culler

Rugs Direct CIO

Rugs Direct

The Support we’ve Gotten from Contivio has been Phenomenal

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“The support we’ve gotten from Contivio has been phenomenal. There are countless times I’ve spoken to the team after-hours, and they’ve always been extremely responsive to our needs.”

Tyler Browne

VP Operations & IT

Sustainable Supply

The Entire Process, Purchase to Go-live Took Mere Days.

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“The entire process, purchase to go-live took mere days versus our past on-premise deployments that took months. I couldn’t have done what we did with Alton Lane with a traditional vendor.”

Justin Stevens

Director of Domestic Operations

Alton Lane

Contivio’s Software Helped Bring our Contact Center into the 21st Century.

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“Contivio’s software helped bring our contact center into the 21st Century.”

Amy Nelson

Operations Manager

LivOn Labs

By far the best software decision we have made as a company.”.

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“Our capacity to field orders has doubled since launching Contivio.”

Kathryn Small

Chief of Staff

Whitelabs

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Trusted By the World’s Leading Brands

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Transform Your CRM Into a Contact Center

Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?