Increase Service Levels
Transfer a live chat to the
most skilled qualified agent
Extend Microsoft Dynamics into an Enterprise Contact Center
Complete with Multi-channel integration, Contivio provides the most comprehensive Microsoft Dynamics integration package, supporting both Contact Center and Standard PBX users.
Core Microsoft Dynamics Extensions
Power Dialer
Run individual and team dialer
campaigns from Microsoft lists.
SMS & IVR Campaigns
Drive sales and marketing efforts
through saved search campaigns.
Lead Form Auto Dialing
Shorten sales cycles, and
improve lead response times.
Self Service IVR
Alleviate the need to provide alerts, allow
customers to leverage self-service updates.
Click-to-Dial
Quickly trigger sales and support calls
from Microsoft, with the click of a mouse.
Link-to-Call
Link your call details to leads,
cases, records or transactions.
Case Management
Create, update and manage cases
real-time – irrespective of chosen media.
Post-Media Updates
Ensure call and agent details map
post engagement in Microsoft.
Multichannel Screen Pops
Benefit from dynamic screen
pops regardless of media type.
Scheduled Calls
Trigger your Microsoft scheduled
calls & tasks in Contivio
Post-Call Surveys
Rate team and agent performance
through IVR and SMS surveys.
CRM Adaptive Routing
Route your VIP customers
directly to the right Sales rep.
So many ways to stay in contact
Phone
Email
SMS / MMS
Live Chat
Fax
So many resources at your fingertips
In House Agents
Work from Home Agents
IVR Self Service
Global Reliability
Enterprise Bundled VoIP
The Microsoft Dynamics Partner of Choice
Build a multi-channel, cloud-based contact center for your organization quickly at a low cost with Contivio and Microsoft Dynamics.
Shorten Sales Cycles
Trigger an automatic call back
from an IVR interaction
Generate Leads Faster
Run an SMS campaign
from a Microsoft list
Streamline Debt Collection
Route a past due Microsoft
account directly to Finance
Improve Productivity
Enable agents to multi-task and
push activity logs to Microsoft
THE RESULTS
Case Studies
I wish we made the decision to use Contivio sooner. We love everything about the product, including their ongoing support.
Our team loves using Contivio simply put. They have hit the mark on any promise ever made and continue to exceed expectations.
We’re are able to get valuable insights into our workforce. With these finding our revenue increased by applying what we learned.
Contivio really makes an impact for our agents on every call. The NetSuite integration is always reliable which is a bonus for us.
Contivio has helped us improve two key metrics, call handling times & staff productivity.
Contivio’s Salesforce Power Dialer has been a real game-changer for our Sales team.
THE RESULTS
Case Studies
GET STARTED
Transform Your CRM Into a Contact Center
Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?
