Where “you” means any end user of Contivio.com’s services or any affiliate thereof.
By Contivio.com: We may cancel or suspend your Service or a portion of your Service if you violate the terms of your Agreement. If we do, your right to use the Service will stop right away. Cancellation of the Service will not change your obligation to pay any charges due on your account.
By You: Cancellation. Unless otherwise stated in your Agreement, your subscription to the Service has an initial term of one (1) year commencing on the Effective Date of your Agreement (the “Initial Service Term”). Thereafter, your subscription will automatically renew for successive one (1) year renewal terms unless either party provides at least thirty (30) days’ prior written notice before the end of the then-current term.
You may terminate the Service by providing written notice to finance@contivio.com. If you terminate the Service before the expiration of the Initial Service Term or any renewal term, you remain responsible for all fees due through the end of the then-current term. Professional Services fees are non-refundable unless otherwise expressly stated in your Agreement.
Renewals. Unless otherwise stated in your Agreement, your subscription will automatically renew for successive one (1) year renewal terms unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. Fees paid for the current term are non-refundable except as otherwise expressly stated in your Agreement.
Reduce Users. You may reduce the number of user licenses that you have with Contivio.com at any time for any reason by emailing finance@contivio.com. Please note that you will need to maintain a minimum of five (5) user licenses on your subscription. If you reduce the number of user licenses during your service term, you will not be penalized. However, you will still be charged the full monthly license fee for the month in which the reduction occurs. Alternatively, you may choose to provide no notice to Contivio.com since subscription costs are based on concurrent user counts only until above the five (5) seat minimum.
Increase Users. You may increase the number of user licenses that you have with Contivio.com at any time for any reason by emailing finance@contivio.com. There is no limit to the number of named users. You will only be charged on a prorated basis should you increase your user count before the 15th day of any month. If you increase your user count on or after the 15th day of any given month, you will be charged fifty percent (50%) of the applicable monthly license fee for the additional users for that month.
Data. Upon termination or cancellation of the service by you or us for any reason, Contivio.com may delete your data permanently from our servers. Contivio.com will retain your data for a period of three (3) months before it is permanently deleted from our servers.
Waiver of Rights and Obligations. To the extent necessary to implement the termination of this contract, each party waives any right and obligation under any applicable law or regulation to request or obtain intervention of the courts to terminate this contract.
