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Elevate Support with the Smartest IVR in the Cloud

Complete with Multi-channel integration, Contivio is the conduit for a seamless connection between Zendesk and your favorite cloud apps

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Eliminate Redundancies

Speed up Support with screen pops displaying relevant customer information

Unify Visibility

Get full visibility across your cloud apps for informed decision-making

Increase Service Levels

Transfer a live chat to the
most skilled qualified agent

Streamline Call Routing

Practical AI to route calls by Zendesk Fields

Improve Productivity

Enable agents to multi-task and
push activity logs to Zendesk

Live Chat
Inbound Screen Pop
SMS/MMS
New Ticket Screen Pop

Core CRM Extensions

Case Management

Create, update and manage cases real-time – irrespective of chosen media.

SMS & MMS

Seamlessly send and receive SMS/MMS, providing an efficient channel for proof of product issues.

Supervisors

Empower supervisors with Contivio's core functions for comprehensive team management.

Self Service IVR

Alleviate the need to provide alerts, allow customers to leverage self-service updates.

Click-to-Dial

Quickly trigger support calls from Zendesk, with the click of a mouse.

Link-to-Call

Link your call details to leads, cases, records or transactions.

Automated Ticket Creation

Generate new Zendesk tickets instantly from chats and more.

Post-Media Updates

Ensure call and agent details map post engagement in your CRM.

Multichannel Screen Pops

Benefit from dynamic screen pops regardless of media type.

Scheduled Calls

Trigger scheduled calls & tasks in Contivio

Post-Call Surveys

Rate team and agent performance through IVR and SMS surveys.

Adaptive Routing

Route your VIP customers directly to the right Support rep.

So many ways to stay in contact

Phone
Email
SMS / MMS
Live Chat

So many resources at your fingertips

In House Agents

Work from Home Agents
IVR Self Service
Global Reliability
Engage Across All Channels From Anywhere

You now have the flexibility to transform any mobile device into a fully fledged cloud contact center solution.

With the Contivio Mobile App, answer and dial calls effortlessly through an intuitive toolbar right on your mobile device, all while maintaining CRM integrations. The mobile app encompasses all standard functionalities such as call transferring, personal voicemail, call hold, call scripts, conferencing, and more.

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The Contivio Mobile App is your gateway to a world of mobile messaging possibilities.

In today’s ever-evolving business landscape, it’s crucial for agents to stay agile and creative when engaging with prospects and customers. Our SMS/MMS package, accessible from your mobile device, allows your agents to send and receive messages anytime, anywhere, ensuring that you can maintain a strong connection with your audience.

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With Contivio, delivering a truly personalized customer experience is a breeze.

Our mobile app dynamically routes chat conversations to ensure each chat is tailored to the customer’s unique needs, and it’s routed to the most qualified agent available in the queue, even when you’re not at your desk. Plus, all chat conversations are automatically stored in your CRM, keeping your customer records up-to-date and accessible no matter where you are.

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With the Contivio Mobile App, you’re not just managing your team; you’re actively contributing to their success from anywhere, anytime.

In today’s fast-paced business environment, it’s essential for managers to keep their finger on the pulse of the contact center, regardless of their location. With the Contivio Mobile App, advanced supervisor functions empower team leads to stay actively involved no matter where they are. Whether you’re at the office, working remotely, or on the go, our mobile app ensures that you’re always connected to your team’s performance.

Contact Sales

Your customer relationship management is at the heart of your contact center experience.

What truly sets our integrations apart is the ability to push data back to your CRM in real-time. The Contivio Mobile App is your key to maintaining a seamless connection between your contact center and your CRM, enabling you to manage interactions and keep your data in perfect harmony, no matter where you are.

Contact Sales

Voice & Voicemail Mobile

You now have the flexibility to transform any mobile device into a fully fledged cloud contact center solution.

With the Contivio Mobile App, answer and dial calls effortlessly through an intuitive toolbar right on your mobile device, all while maintaining CRM integrations. The mobile app encompasses all standard functionalities such as call transferring, personal voicemail, call hold, call scripts, conferencing, and more.

SMS & MMS

The Contivio Mobile App is your gateway to a world of mobile messaging possibilities.

In today’s ever-evolving business landscape, it’s crucial for agents to stay agile and creative when engaging with prospects and customers. Our SMS/MMS package, accessible from your mobile device, allows your agents to send and receive messages anytime, anywhere, ensuring that you can maintain a strong connection with your audience.

Live Chat

With Contivio, delivering a truly personalized customer experience is a breeze.

Our mobile app dynamically routes chat conversations to ensure each chat is tailored to the customer’s unique needs, and it’s routed to the most qualified agent available in the queue, even when you’re not at your desk. Plus, all chat conversations are automatically stored in your CRM, keeping your customer records up-to-date and accessible no matter where you are.

Supervisors

With the Contivio Mobile App, you’re not just managing your team; you’re actively contributing to their success from anywhere, anytime.

In today’s fast-paced business environment, it’s essential for managers to keep their finger on the pulse of the contact center, regardless of their location. With the Contivio Mobile App, advanced supervisor functions empower team leads to stay actively involved no matter where they are. Whether you’re at the office, working remotely, or on the go, our mobile app ensures that you’re always connected to your team’s performance.

CRM Integrations

Your customer relationship management is at the heart of your contact center experience.

What truly sets our integrations apart is the ability to push data back to your CRM in real-time. The Contivio Mobile App is your key to maintaining a seamless connection between your contact center and your CRM, enabling you to manage interactions and keep your data in perfect harmony, no matter where you are.

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Effortless Integration, Intelligent Support

Transform Customer Interactions and Boost Efficiency with Contivio's Omnichannel Contact Center Solution

THE RESULTS

Case Studies

THE RESULTS

Case Studies

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Transform Your CRM Into a Contact Center

Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?