Turn Every Customer Conversation Into Business Intelligence
Contivio AI automatically turns calls, SMS, chat, and customer interactions into structured data, actionable insights, and AI-powered workflows — inside NetSuite and the systems your team already uses.
★★★★★5.0 on the NetSuite SuiteApp Marketplace
Built for NetSuite. Powered by the world's leading AI models — and connected to the CRM your team already runs.
Your most valuable customer data is hidden in conversations
Every call, chat, and message holds intent, risk, and revenue signals. But once the conversation ends, that intelligence disappears — never structured, never searchable, never acted on.
Customer issues go unnoticed
Frustration, cancellation intent, and at-risk accounts surface in conversations — then vanish before anyone can intervene.
Silent churn & lost revenueAgents document inconsistently
Manual notes are rushed, incomplete, or skipped entirely. The record never reflects what actually happened on the call.
Wasted time, dirty dataInsights never reach your systems
What you learn stays trapped in a recording or a separate AI tool — disconnected from the workflows and reports your team runs every day.
Operational blind spotsEvery interaction becomes structured intelligence
Contivio captures the conversation, structures it with the AI model you choose, and writes it back where your team already works — starting with NetSuite, and flowing into Salesforce, HubSpot, Zendesk, and Business Central.
Conversation
Voice, SMS, chat & email
Transcription
Accurate speech-to-text
AI Analysis
Your model: OpenAI, Claude or Gemini
Structured Data
Fields + full JSON on the record
Automation & Insights
Workflows, reporting & action
Customer called about order #793, which is delayed 3 days with no prior notification. Frustration is high but recoverable. Agent apologized and offered to reship to retain the order.
AI that works where your team works
Not another dashboard to check. Contivio AI runs on every interaction and delivers structured outputs straight into the systems you already run on.
AI Call Summaries
Every conversation summarized automatically — key points, needs, and outcomes captured on the record.
Sentiment Detection
Read tone and intent on every interaction, with positive and negative signals flagged in real time.
Topic & Keyword Extraction
Surface what customers actually call about — order status, billing, cancellations, product issues.
Agent Scorecards
Score every call against your own criteria for consistent, automatic quality tracking.
Customer Satisfaction
Gauge satisfaction on every interaction, so at-risk relationships surface before they're lost.
Follow-Up Detection
Never miss a commitment — AI flags promised actions and next steps for the team to close out.
Workflow Automation
Structured outputs trigger the workflows you already run — escalations, alerts, retention tasks.
Live Transcription
Accurate speech-to-text on every call — the foundation for summaries, insights, and search.
Insights that live on the record
Contivio is a native NetSuite SuiteApp, so AI insights aren't siloed in another tool — they're written into the record as structured fields and full JSON, ready to use everywhere.
- Structured fields & full JSON on every interaction record
- Power saved searches, dashboards & SuiteAnalytics reporting
- Trigger NetSuite workflows & automation from live insights
- Query naturally with the NetSuite AI Connector (MCP)
- Works alongside Salesforce, HubSpot, Zendesk & Business Central
Then just ask
Once interactions are structured, your team queries them in plain language — right inside NetSuite.
"Why are customers calling this month?"NetSuite AI Connector
"What's frustrating customers?"NetSuite AI Connector
"Which accounts show churn risk?"NetSuite AI Connector
What happens when every conversation becomes data?
The intelligence you were already generating finally becomes usable — clean, structured, and acted on across your business.
Eliminate manual documentation
Agents stop typing notes and focus on the customer — the record writes itself, accurately, every time.
Improve CRM data quality
Consistent, structured fields on every interaction — no more rushed or missing notes polluting the record.
Identify churn signals earlier
Catch frustration and cancellation intent the moment it surfaces — and act before the account is lost.
+23% more 5-star reviewsIncrease agent productivity
Less admin, faster handling, and supervisors who review insights instead of full recordings.
+30% efficiency on inbound & outboundImprove customer experience
Every team member sees the full context and the right next step — so customers never repeat themselves.
Accelerate reporting
Trends, topics, and sentiment are ready for dashboards and saved searches — no manual tagging required.
Bring your own AI model
Contivio is model-agnostic. Use the provider you trust, with an API key you own and control — your data stays centralized in your systems.
OpenAI
ChatGPT models
Claude
Anthropic models
Gemini
Google models
You choose the provider and own the API key. Analysis runs on already-transcribed text in a single pass, so cost stays low and predictable — typically well under $100/month at ~25,000 minutes.
Most AI tools analyze conversations. Contivio operationalizes them.
Stop recording conversations. Start learning from them.
See how Contivio AI turns every customer interaction into actionable intelligence — on the record in NetSuite, and across the systems your team already runs.
Live working session with a Contivio solutions specialist — tailored to your team's workflows
