Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
How we use your information
This privacy notice tells you how Contivio.com, will collect limited personal data for the purpose of providing your business with a Contact Centre Solution. Data collected prior to service contractual agreement will include business name, location, enquiring person contact details, nature of the enquiry and if the enquiry is via our website, the IP address of the enquirer’s browser.
With regards to Contivio customers, our All-in-one Contact Centre Solution will only collect and store contact (such as voice call, chat, etc.) date and time, duration, conversing parties identifiers (phone number or email address), data added by your staff to the contact record such as call disposition and notes and optionally conversation recordings and voicemails. An exact list of data collected is available upon request from firstname.lastname@example.org.
A formal process is in place for the customer to request the removal of these at any time. Contivio staff will not access these recordings or voice mails without the permission of the customer and for the sole purpose of aiding the customer with a resolution of an issue.
Contivio is certified to ISO 27001 standards for information security. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, unauthorized access, or alteration of information that we have collected from you at our site.
If there is an illegal access to our customer’s data then the customer and the relevant authorities will be notified of this breach.
Why does Contivio.com need to collect and store personal data?
In order for us to provide your business with a communication system including telephony and multi-media Contact Centre we need to collect personal data for correspondence purposes and/or detailed service provision and usage. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
Will Contivio.com share my personal data with anyone else?
We may pass your name, email and phone number on to third-party service providers in the course of dealing with you. This will only occur upon your request. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only for the purpose of providing you with a service component that you require as part of your business solution and is not provided by Contivio. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
Information Provided on Contivio’s website
If you should request additional information on this website, or submit your information in response to a survey of other informational request, the information you provided Contivio.com may be maintained by us for use in accordance with the purpose for which it was submitted. Such use may include providing you other information or marketing materials on related matters.
The information we collect is used to improve the content of our website and pages, used to notify consumers about updates to our website, used by us to contact consumers for marketing purposes. The information is not shared with or sold to other organizations or third-party ad services for commercial purposes.
Upon request we provide site visitors the information that we maintain about them. Contact email@example.com to request this information. If you find that we are maintaining incorrect information about you, we will make appropriate corrections.
How will Contivio.com use the personal data it collects about me?
Contivio.com will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Contivio.com is required to retain information in accordance with the law, such as information needed for audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Under what circumstances will Contivio.com contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure.
In terms of being contacted for marketing purpose Contivio.com would contact you for additional consent.
Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us an email at firstname.lastname@example.org or by calling us at 1 800 282-8105. Please provide us with your name and phone number. We will be sure your name is removed from our phone contact list.
If you do not want to receive email from us in the future, please let us know by sending us an email at email@example.com or by calling us at 1 800 282-8105. We will be sure your name is removed from our email contact list.
If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us an email at firstname.lastname@example.org or by calling us at 1 800 282-8105. We will be sure your name is removed from our mailing contact list.
Can I find out the personal data that the organisation holds about me?
Contivio.com at your request, can confirm what information we hold about you and how it is processed. If Contivio.com does hold personal data about you, you can request the following information:
- Identity and the contact details of the person or organisation that has determined how and why to process your data.
- Contact details of the data protection officer, where applicable.
- The purpose of the processing as well as the legal basis for processing.
- If the processing is based on the legitimate interests of Contivio.com or a third party, information about those interests.
- The categories of personal data collected, stored and processed.
- Recipient(s) or categories of recipients that the data is/will be disclosed to.
- If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
- How long the data will be stored.
- Details of your rights to correct, erase, restrict or object to such processing.
- Information about your right to withdraw consent at any time.
- How to lodge a complaint with the supervisory authority.
- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
- The source of personal data if it wasn’t collected directly from you.
- Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
What forms of ID will I need to provide in order to access this?
Contivio.com accepts the following forms of ID when information on your personal data is requested:
- Driving licence
- Birth certificate
Contact details of the GDPR Owner:
Phone USA 1800 282 8105