All-Inclusive Contact Center for Sales & Support Plugged Right Into Your CRM

Our patented toolbar is the only solution that includes features designed specifically for real Sales & Support team use cases.

WHY CONTIVIO

Key Benefits & Differentiators

Product

Extensive multichannel features that are easy to use and maintain with unparalleled integration and automation capabilities.

Technology

Made for the Cloud, proven performance, multi-tenant, industry leading scalability and patented technologies.

Flexibility

Global VoIP & WebRTC Support, Connect to any CRM, Deploy from anywhere via our Softphone, Mobile App or IP Phone.

Reliability

Global scalability with no hardware or software to maintain, highly secure, and designed to support 99.995% telco reliability.

Your Enterprise Contact Center Suite

With Contivio, all standard telephony controls (and more) are accessible from an intuitive, easy-to-use toolbar that uses minimal screen real estate. Now agents can focus on the customer information in your CRM and take notes without having to switch between applications.

Contact Sales
Dynamic Caller ID
Hot-Desking
Remote Agents
Trigger Scheduled Calls
History Search
Agent Reporting
Stand Alone PBX Offering
Call Recording
Call Disposition
Call Notes & Wrap Up
Call Forwarding
Warm & Cold Transferring
Call Conferencing
Company Directory

Features like Skill-based routing & Priority-based queuing help guarantee that your customers will receive the level of care they deserve. Contivio uses the data from your CRM, such as account numbers or zip codes, to route your customers to the agent (or self-service IVR) most qualified for their needs.

Contact Sales
Skill-Based Routing
Priority Routing
CRM Adaptive Routing
Text to Speech
Agent & Queue Music
Dial by Extension
Call Surveys
Automatic Call Back
Queue Voicemail
Self-Service IVR
Shift Hours
Operating Hours
Holiday Routing
Call Notifications

Leverage telephone functionality in virtually any Web-based API with out-of-the-box Computer Telephony Integration (CTI) for leading CRM products. With Contivio, there’s no need for expensive software or hardware, and your workflow is automated to fit your goals.

Contact Sales
Custom Screen Popping
CRM Record Owner Routing
Web to Lead Campaigns
Power Dialing with Local ID
Case Management
Post Call & Media Updates
Trigger Scheduled Calls
SMS Broadcast Campaigns
IVR Broadcast Campaigns
DNC Compliance

Contact center features like call & media blending, quality assurance & monitoring, real-time statistics & reporting, workforce management, and more empower administrators to run an effective and efficient contact center. Authorized supervisors can monitor live agent and customer interactions from any location, at any time with Contivio’s real-time dashboard.

Contact Sales
Multi-Level Admin
Shift Management
Variable Percentage Recording
Live Statistics
Agent Status Reporting
Leaderboard
Call Monitoring
Call Whisper
Call Barge-In