With Contivio, all standard telephony controls (and more) are accessible from an intuitive, easy-to-use toolbar that uses minimal screen real estate. Now agents can focus on the customer information in your CRM and take notes without having to switch between applications.
Features like Skill-based routing & Priority-based queuing help guarantee that your customers will receive the level of care they deserve. Contivio uses the data from your CRM, such as account numbers or zip codes, to route your customers to the agent (or self-service IVR) most qualified for their needs.
Leverage telephone functionality in virtually any Web-based API with out-of-the-box Computer Telephony Integration (CTI) for leading CRM products. With Contivio, there’s no need for expensive software or hardware, and your workflow is automated to fit your goals.
Contact center features like call & media blending, quality assurance & monitoring, real-time statistics & reporting, workforce management, and more empower administrators to run an effective and efficient contact center. Authorized supervisors can monitor live agent and customer interactions from any location, at any time with Contivio’s real-time dashboard.