Skip to main content

Extend Salesforce into an Enterprise Contact Center

Complete with Multi-channel integration, Contivio provides the most comprehensive Salesforce integration package, supporting both Contact Center and Standard PBX users.

Contact Sales

Core Salesforce Extensions

Power Dialer

Run individual and team dialer
campaigns from Salesforce lists.

SMS & IVR Campaigns

Drive sales and marketing efforts
through saved search campaigns.

Lead Form Auto Dialing

Shorten sales cycles, and
improve lead response times.

Self Service IVR

Alleviate the need to provide alerts, allow
customers to leverage self-service updates.

Click-to-Dial

Quickly trigger sales and support calls
from Salesforce, with the click of a mouse.

Link-to-Call

Link your call details to leads,
cases, records or transactions.

Case Management

Create, update and manage cases
real-time – irrespective of chosen media.

Post-Media Updates

Ensure call and agent details map
post engagement in Salesforce.

Multichannel Screen Pops

Benefit from dynamic screen
pops regardless of media type.

Scheduled Calls

Trigger your Salesforce scheduled
calls & tasks in Contivio

Post-Call Surveys

Rate team and agent performance
through IVR and SMS surveys.

CRM Adaptive Routing

Route your VIP customers
directly to the right Sales rep.

So many ways to stay in contact

Phone
Email
SMS / MMS
Live Chat
Fax

So many resources at your fingertips

In House Agents

Work from Home Agents
IVR Self Service
Global Reliability
Enterprise Bundled VoIP
Engage Across All Channels From Anywhere

You now have the flexibility to transform any mobile device into a fully fledged cloud contact center solution.

With the Contivio Mobile App, answer and dial calls effortlessly through an intuitive toolbar right on your mobile device, all while maintaining CRM integrations. The mobile app encompasses all standard functionalities such as call transferring, personal voicemail, call hold, call scripts, conferencing, and more.

Contact Sales

The Contivio Mobile App is your gateway to a world of mobile messaging possibilities.

In today’s ever-evolving business landscape, it’s crucial for agents to stay agile and creative when engaging with prospects and customers. Our SMS/MMS package, accessible from your mobile device, allows your agents to send and receive messages anytime, anywhere, ensuring that you can maintain a strong connection with your audience.

Contact Sales

With Contivio, delivering a truly personalized customer experience is a breeze.

Our mobile app dynamically routes chat conversations to ensure each chat is tailored to the customer’s unique needs, and it’s routed to the most qualified agent available in the queue, even when you’re not at your desk. Plus, all chat conversations are automatically stored in your CRM, keeping your customer records up-to-date and accessible no matter where you are.

Contact Sales

With the Contivio Mobile App, you’re not just managing your team; you’re actively contributing to their success from anywhere, anytime.

In today’s fast-paced business environment, it’s essential for managers to keep their finger on the pulse of the contact center, regardless of their location. With the Contivio Mobile App, advanced supervisor functions empower team leads to stay actively involved no matter where they are. Whether you’re at the office, working remotely, or on the go, our mobile app ensures that you’re always connected to your team’s performance.

Contact Sales

Your customer relationship management is at the heart of your contact center experience.

What truly sets our integrations apart is the ability to push data back to your CRM in real-time. The Contivio Mobile App is your key to maintaining a seamless connection between your contact center and your CRM, enabling you to manage interactions and keep your data in perfect harmony, no matter where you are.

Contact Sales

Voice & Voicemail Mobile

You now have the flexibility to transform any mobile device into a fully fledged cloud contact center solution.

With the Contivio Mobile App, answer and dial calls effortlessly through an intuitive toolbar right on your mobile device, all while maintaining CRM integrations. The mobile app encompasses all standard functionalities such as call transferring, personal voicemail, call hold, call scripts, conferencing, and more.

SMS & MMS

The Contivio Mobile App is your gateway to a world of mobile messaging possibilities.

In today’s ever-evolving business landscape, it’s crucial for agents to stay agile and creative when engaging with prospects and customers. Our SMS/MMS package, accessible from your mobile device, allows your agents to send and receive messages anytime, anywhere, ensuring that you can maintain a strong connection with your audience.

Live Chat

With Contivio, delivering a truly personalized customer experience is a breeze.

Our mobile app dynamically routes chat conversations to ensure each chat is tailored to the customer’s unique needs, and it’s routed to the most qualified agent available in the queue, even when you’re not at your desk. Plus, all chat conversations are automatically stored in your CRM, keeping your customer records up-to-date and accessible no matter where you are.

Supervisors

With the Contivio Mobile App, you’re not just managing your team; you’re actively contributing to their success from anywhere, anytime.

In today’s fast-paced business environment, it’s essential for managers to keep their finger on the pulse of the contact center, regardless of their location. With the Contivio Mobile App, advanced supervisor functions empower team leads to stay actively involved no matter where they are. Whether you’re at the office, working remotely, or on the go, our mobile app ensures that you’re always connected to your team’s performance.

CRM Integrations

Your customer relationship management is at the heart of your contact center experience.

What truly sets our integrations apart is the ability to push data back to your CRM in real-time. The Contivio Mobile App is your key to maintaining a seamless connection between your contact center and your CRM, enabling you to manage interactions and keep your data in perfect harmony, no matter where you are.

Contact Sales

The Salesforce Partner of Choice

Build a multi-channel, cloud-based contact center for your
organization quickly at a low cost with Contivio and Salesforce.

Increase Service Levels

Transfer a live chat to the
most skilled qualified agent

Shorten Sales Cycles

Trigger an automatic call back
from an IVR interaction

Generate Leads Faster

Run an SMS campaign
from a Salesforce list

Streamline Debt Collection

Route a past due Salesforce
account directly to Finance

Improve Productivity

Enable agents to multi-task and
push activity logs to Salesforce

Live Chat
Inbound Screen Pop
Multichannel
Supervisor Menu
THE RESULTS

Case Studies

THE RESULTS

Case Studies

GET STARTED

Transform Your CRM Into a Contact Center

Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?