About SoClean
CASE STUDY
SoClean can sleep easier with Contivio’s Unparalleled Contact Center Solution at their fingertips
Company Story
The SoClean story began with a mission to solve a problem that others didn’t see and they needed to develop a new product to secure the company's future. Now, more than a decade later, SoClean is a global leader in the manufacturing of Sleep Equipment and Maintenance products. Rooted in the credibility of true innovation, SoClean is the only brand dedicated to bettering lives through the power of a better clean in every way, every day. Both Contivio and SoClean’s innovative and unparalleled products continue to provide peace of mind for their customers, it’s no wonder the two were a match made in heaven.
”We needed a call center solution and partner that could scale and grow with us, it was a very important time regarding our company's growth, Contivio has been right there with us every step of the way.
At a glance
Website
Industry
Manufacturing
CRM
NetSuite
Customer Since
2021
Why Contivio
- Scalability
- Real-Time Reporting & Dashboards
- NetSuite Integration
Challenges
Needed NetSuite integration along with more comprehensive reporting
Needed help managing heavy inbound traffic
Needed a solution that could keep up with rapid growth
SoClean is revolutionizing how the world gets clean. Their researchers, designers, and engineers spend their waking hours pioneering the easiest, most effective ways to make cleaning the impossible possible. With a host of different products, SoClean has heavy inbound traffic ranging from large sales orders to troubleshooting equipment issues.
They needed a call center solution that could handle this high volume of media traffic, with the ability to have these interactions plugged back into their CRM. Supervisors were also in need of more comprehensive reporting, whereby they could track important metrics and keep a closer eye on their end users.
Solutions
SoClean deployed Contivio’s industry-leading technology to transform their NetSuite environment into a feature-rich Contact Center. Now both sales and support teams utilize screen pops for Voice, Live Chat, Email, and SMS with meaningful customer interactions stored in their CRM automatically. Furthermore, supervisors have more in-depth reporting showing real-time metrics and configurable dashboards, which give granular insights into both call center and agent performance.
As Chris put it, “When it came to our change management, the adoption of Contivio for NetSuite has been so smooth with no headaches.”
Admin Portal Management
NetSuite Integration
Omnichannel Capabilities (Phone, Live Chat, Email)
Results
Before finding Contivio, SoClean struggled with keeping tabs on sales and support agents (they weren’t able to scan for red flags or outliers regarding their call centers’ performance). Utilizing Contivio’s Admin portal and real time analytics every day, SoClean has a constant finger on the pulse of their organization, which is so important when trying to provide a positive customer experience or pushing deals along the sales pipeline.
Furthermore, SoCleans’ sales and support teams are upwards of 35% more efficient thanks to Contivio’s integrations with NetSuite, which has streamlined countless redundant workflows. SoClean can breathe easier knowing they’re backed by Contivio, a fully integrated call center product they can rely on and one that can grow and scale with them.
Using Contivio’s Native Tools Inside NetSuite
As Chris stated, “Our team loves Contivio. They have hit the mark on any promise ever made, and continue to exceed expectations”
THE RESULTS
Case Studies
I wish we made the decision to use Contivio sooner. We love everything about the product, including their ongoing support.
Our team loves using Contivio simply put. They have hit the mark on any promise ever made and continue to exceed expectations.
We’re are able to get valuable insights into our workforce. With these finding our revenue increased by applying what we learned.
Contivio really makes an impact for our agents on every call. The NetSuite integration is always reliable which is a bonus for us.
Contivio has helped us improve two key metrics, call handling times & staff productivity.
Contivio’s Salesforce Power Dialer has been a real game-changer for our Sales team.
THE RESULTS
Case Studies
GET STARTED
Transform Your CRM Into a Contact Center
Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?
