SoClean can sleep easier with Contivio’s Unparalleled Contact Center Solution at their fingertips
The SoClean story began with a mission to solve a problem that others didn’t see and they needed to develop a new product to secure the company's future. Now, more than a decade later, SoClean is a global leader in the manufacturing of Sleep Equipment and Maintenance products. Rooted in the credibility of true innovation, SoClean is the only brand dedicated to bettering lives through the power of a better clean in every way, every day. Both Contivio and SoClean’s innovative and unparalleled products continue to provide peace of mind for their customers, it’s no wonder the two were a match made in heaven.
”We needed a call center solution and partner that could scale and grow with us, it was a very important time regarding our company's growth, Contivio has been right there with us every step of the way.
Needed NetSuite integration along with more comprehensive reporting
Needed help managing heavy inbound traffic
Needed a solution that could keep up with rapid growth
SoClean is revolutionizing how the world gets clean. Their researchers, designers, and engineers spend their waking hours pioneering the easiest, most effective ways to make cleaning the impossible possible. With a host of different products, SoClean has heavy inbound traffic ranging from large sales orders to troubleshooting equipment issues.
They needed a call center solution that could handle this high volume of media traffic, with the ability to have these interactions plugged back into their CRM. Supervisors were also in need of more comprehensive reporting, whereby they could track important metrics and keep a closer eye on their end users.