About Extra Space
An Extra Speedy Contact Center for Extra Space
Extra Space helps households and businesses maintain control of their space by providing additional storage units at low rental prices. Through their flexible storage terms, the rental process is quick and easy, and enables their customers to move in right away.
”Contivio has decreased our overall call handling times, while increasing our daily work productivity.
Have several offices located across Asia
Without CRM integration, everything was manual
Needed a solution that fit within their budget
With offices located throughout Asia, Extra Space carries a team of seasoned contact center agents to handle both inbound and outbound call traffic. Because their agents handle hundreds of calls per day, Extra Space identified a need to have live call screen popping off their internal CRM.
After their search and selection process ended by selecting Contivio, Extra Space now generates screen pops in a matter of minutes using Contivio’s patented CloudConnect tool.