Extend the core functionality of NetSuite with Contivio’s omnichannel cloud contact center software. Using the top-rated Suiteapp.com NetSuite integration, Contivio drives sales and customer service efficiency by routing customers to the most qualified reps, screen popping relevant customer information, and storing all notes, dispositions, and recordings in NetSuite automatically. Contivio automates all of your agent’s workflows, saving them time.
Extend NetSuite into an Enterprise Cloud Contact Center with Integrated PBX
The global leading Omnichannel Cloud Contact Center and PBX solution for NetSuite
01
Cloud Contact Center with IVR,
ACD & Unparalleled Integration
02
Blended Inbound
& Outbound Media
03
Complete Company
Solution w/ PBX Option
04
Omnichannel (Phone, Chat, SMS,
Email, Fax, Voicemail)
05
Best-in-Class Pricing
The NetSuite Partner of Choice
Build a multi-channel, cloud-based contact center for your organization quickly at a low cost with Contivio and NetSuite.
Increase Service Levels
Transfer a live chat to the
most skilled qualified agent
Shorten Sales Cycles
Trigger an automatic call back
from an IVR interaction
Generate Leads Faster
Run an SMS campaign
from a NetSuite list
Streamline Debt Collection
Route a past due NetSuite
account directly to Finance
Improve Productivity
Enable agents to multi-task and
push activity logs to NetSuite
Seamless NetSuite Integration
Supercharge your NetSuite CRM with Contivio's Practical AI
Power Dialer
Run individual and team dialer
campaigns from NetSuite lists.
SMS & IVR Campaigns
Drive sales and marketing efforts
through saved search campaigns.
Lead Form Auto Dialing
Shorten sales cycles, and
improve lead response times.
Self Service IVR
Alleviate the need to provide alerts, allow
customers to leverage self-service updates.
Click-to-Dial
Quickly trigger sales and support calls
from NetSuite, with the click of a mouse.
Link-to-Call
Link your call details to leads,
cases, records or transactions.
Case Management
Create, update and manage cases
real-time – irrespective of chosen media.
Post-Media Updates
Ensure call and agent details map
post engagement in NetSuite.
Screen Pops
Benefit from dynamic screen
pops regardless of media type.
Scheduled Calls
Trigger your NetSuite scheduled
calls & tasks in Contivio
Post-Call Surveys
Rate team and agent performance
through IVR and SMS surveys.
CRM Adaptive Routing
Route your VIP customers
directly to the right Sales rep.
So many ways to stay in contact
Phone
Email
SMS / MMS
Live Chat
Fax
So many resources at your fingertips
In House Agents
Work from Home Agents
IVR Self Service
Global Reliability
Enterprise Bundled VoIP
THE RESULTS
Case Studies
I wish we made the decision to use Contivio sooner. We love everything about the product, including their ongoing support.
Our team loves using Contivio simply put. They have hit the mark on any promise ever made and continue to exceed expectations.
We’re are able to get valuable insights into our workforce. With these finding our revenue increased by applying what we learned.
Contivio really makes an impact for our agents on every call. The NetSuite integration is always reliable which is a bonus for us.
Contivio has helped us improve two key metrics, call handling times & staff productivity.
Contivio’s Salesforce Power Dialer has been a real game-changer for our Sales team.
THE RESULTS
Case Studies
GET STARTED
Transform Your CRM Into a Contact Center
Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?
