Extend NetSuite into an Enterprise Cloud Contact Center with Integrated PBX

The global leading Omnichannel Cloud Contact Center and PBX solution for NetSuite

#1 Rated

Contact Center by

Extend the core functionality of NetSuite with Contivio’s omnichannel cloud contact center software. Using the top-rated Suiteapp.com NetSuite integration, Contivio drives sales and customer service efficiency by routing customers to the most qualified reps, screen popping relevant customer information, and storing all notes, dispositions, and recordings in NetSuite automatically. Contivio automates all of your agent’s workflows, saving them time.

01

Cloud Contact Center with IVR,
ACD & Unparalleled Integration

02

Blended Inbound
& Outbound Media

03

Complete Company
Solution w/ PBX Option

04

Omnichannel (Phone, Chat, SMS,
Email, Fax, Voicemail)

05

Best-in-Class Pricing

Seamless NetSuite Integration

Supercharge your NetSuite CRM with Contivio's Practical AI

Power Dialer

Run individual and team dialer
campaigns from NetSuite lists.

SMS & IVR Campaigns

Drive sales and marketing efforts
through saved search campaigns.

Lead Form Auto Dialing

Shorten sales cycles, and
improve lead response times.

Self Service IVR

Alleviate the need to provide alerts, allow
customers to leverage self-service updates.

Click-to-Dial

Quickly trigger sales and support calls
from NetSuite, with the click of a mouse.

Link-to-Call

Link your call details to leads,
cases, records or transactions.

Case Management

Create, update and manage cases
real-time – irrespective of chosen media.

Post-Media Updates

Ensure call and agent details map
post engagement in NetSuite.

Multichannel Screen Pops

Benefit from dynamic screen
pops regardless of media type.

Scheduled Calls

Trigger your NetSuite scheduled
calls & tasks in Contivio

Post-Call Surveys

Rate team and agent performance
through IVR and SMS surveys.

CRM Adaptive Routing

Route your VIP customers
directly to the right Sales rep.

So many ways to stay in contact

Phone
Email
SMS / MMS
Live Chat
Fax

So many resources at your fingertips

In House Agents

Work from Home Agents
IVR Self Service
Global Reliability
Enterprise Bundled VoIP

The NetSuite Partner of Choice

Build a multi-channel, cloud-based contact center for your organization quickly at a low cost with Contivio and NetSuite.

Increase Service Levels

Transfer a live chat to the
most skilled qualified agent

Shorten Sales Cycles

Trigger an automatic call back
from an IVR interaction

Generate Leads Faster

Run an SMS campaign
from a NetSuite list

Streamline Debt Collection

Route a past due NetSuite
account directly to Finance

Improve Productivity

Enable agents to multi-task and
push activity logs to NetSuite

Live Chat
Inbound Screen Pop
Multichannel
Supervisor Menu
THE RESULTS

Case Studies

GET STARTED

Transform Your CRM Into a Contact Center

Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?