About Sustainable Supply
Sustainable Supply Increases Productivity with Contivio’s Contact Center Software
Sustainable Supply is one of America’s top providers of green and eco-friendly building materials, industrial supplies, restroom products, maintenance supplies, and safety products for the commercial marketplace. Their clients include global corporations, national retailers, government agencies, local churches, schools, small businesses, contractors, and more.
”The support we’ve gotten from Contivio has been phenomenal. There are countless times I’ve spoken to the team after-hours, and they’ve always been extremely responsive to our needs.
Needed CRM integration to provide personalized customer service
Contact Center adjustments were out of their control and time consuming
Wanted to expand to other channels like Live Chat using one platform
Since 2009, Sustainable Supply has been dedicated to fulfilling the needs of their customers by offering a wide variety of products (over 1 million to date) and providing high quality service and expertise.
Prior to using Contivio, Sustainable Supply had a basic PBX solution with no CRM integration. Since customer service was a high priority for them, they wanted to upgrade to a contact center solution that integrated with their CRM: NetSuite.
In addition to the need for NetSuite integration, Sustainable Supply was also looking for a solution with intelligent routing so they could direct their customers to the most qualified customer service reps. With four different brands to support, each with their own niche, Sustainable Supply needed a solution that could route calls to agents based on their competency and areas of expertise.
After reading countless reviews on SuiteApp and researching several other companies, Sustainable Supply found that Contivio best fit their needs.