NetSuite Phone System
The Customer Interaction Layer for NetSuite
Replace your standalone business phone system with a native NetSuite platform for voice, SMS, chat, and AI. Every customer interaction is automatically connected to NetSuite — turning conversations into workflows, customer context, and revenue intelligence.
- Native NetSuite SuiteApp
- Oracle AI Ready
- Voice · SMS · Live Chat
- Screen Pops & Auto Call Logging
Why NetSuite Customers Choose Contivio
A NetSuite phone system that does far more than calls
- Native NetSuite SuiteApp
- Every interaction linked to NetSuite
- AI built into every conversation
- Voice, SMS, Chat & AI Agents
- Oracle AI Ready
Cloud Phone System for NetSuite
Why Businesses Replace Their Phone System with Contivio
A traditional VoIP phone system gives you calls. Contivio gives you calls with full NetSuite context — logged, automated, and turned into business intelligence, automatically.
More Than a Cloud Phone System
Everything Your Business Phone System Should Do
Voice, SMS, live chat, AI agents, conversation intelligence, workflow automation and revenue insights — all operating natively inside NetSuite. Every interaction becomes structured customer data that drives sales, service, and operations. Explore the full feature set or the NetSuite overview.
AI-Powered Calling
Click-to-call, power dialing, call recording, AI transcription, and automated call summaries directly inside NetSuite.
Omnichannel Engagement
Connect across voice, SMS, chat, and AI-powered self-service while keeping every interaction synced to NetSuite.
AI Call Summaries & Notes
Automatically generate summaries, action items, and next steps — written back to NetSuite records with no manual entry.
Intelligent Routing
Route customers based on NetSuite data — account status, open opportunities, case history, territory, or VIP level.
Screen Pops & Context
Give agents instant access to customer records, cases, orders, and interaction history the moment a conversation begins.
AI Agents & Self-Service
Automate common inquiries, appointment scheduling, order status requests, and support workflows with virtual agents.
Revenue Intelligence
Capture conversation insights, buying signals, objections, and customer sentiment to help sales teams close faster.
Workflow Automation
Trigger NetSuite workflows, tasks, notifications, and follow-up actions based on customer conversations and AI insights.
Native NetSuite Experience
No swivel-chair workflows. Every conversation, note, transcript, recording, and activity links to the right NetSuite record.
Enterprise Phone System
A complete enterprise phone platform — native to NetSuite
Contivio replaces your PBX, VoIP platform, and standalone contact center with a single customer interaction platform built natively inside NetSuite. Whether you're moving off a legacy PBX, a cloud VoIP phone system, or a separate NetSuite telephony connector, Contivio brings voice, messaging, softphone, AI, and customer context together on one NetSuite record.
- Business phone numbers
- Auto attendants
- Intelligent IVR
- Skills-based routing
- Queue management
- Supervisor monitoring
- Call recording
- Voicemail & transfers
- International calling
- Business SMS
- Click-to-dial
- Power & predictive dialing
- AI call summaries
- Screen pops
- Mobile softphone
Conversation Intelligence
Every Conversation Becomes Business Intelligence
Traditional phone systems end when the call ends. Contivio captures what happened, structures it with AI, and writes it back to NetSuite — automatically — so every conversation drives sales, service, and operations. It's the foundation for AI agents, automatic call logging, and revenue intelligence on the record.
- AI call summaries
- Customer sentiment
- Buying signals
- Objections raised
- Follow-up actions
- Revenue opportunities
- Customer satisfaction
- Tasks written to the record
Built for NetSuite
Built as a Native NetSuite SuiteApp
Contivio runs natively inside NetSuite, automatically linking every phone call, SMS conversation, AI interaction, recording, transcript, voicemail, and workflow to the correct customer, contact, case, opportunity, or transaction.
Switching Providers
Moving from Another Phone System?
Most cloud phone systems stop at placing and receiving calls. Contivio combines enterprise telephony with native NetSuite workflows, AI-powered automation, conversation intelligence, SMS, live chat, and complete customer history — all inside your ERP. It's the NetSuite VoIP and softphone platform your team runs from the record they already use.
- No disconnected integrations
- No manual call logging
- No switching between applications
Customer Proof
Real NetSuite Customers. Real AI Workflows.
Amatheon Animal Health
Connects voice, SMS, chat, and AI-powered workflows directly to NetSuite, helping teams capture customer context and act faster.
Read case studySpeedmaster
Streamlines customer interactions, improves agent productivity, and keeps activity connected to NetSuite records.
Read case studyFreedom and Glory
Runs AI chat, SMS, and voice workflows connected to NetSuite — automating engagement while preserving human context.
Read case study- SuiteApp since 2012
- Built for NetSuite
- Oracle Partner
- Every NetSuite release tested
- NetSuite Next compatible
Questions
NetSuite Phone System FAQ
Is Contivio a native NetSuite SuiteApp?
Which channels does the phone system support?
How are calls logged to NetSuite?
Can agents see customer context when a call connects?
Does it work with our existing NetSuite roles and workflows?
Get Started
See how customer conversations become revenue inside your CRM.
A personalized 30-minute walkthrough focused on your CRM, workflows, and customer interactions. See AI-powered automation, revenue intelligence, and real business outcomes in action.
Live working session with a Contivio solutions specialist
Book Your NetSuite Phone System Demo
A 30-minute live demo, personalized to your workflows.
