NetSuite Phone System
The Complete Phone System and Contact Center for NetSuite
Replace your business phone system and connect voice, SMS, live chat and AI directly to NetSuite. Contivio provides the VoIP service, manages number porting and gives office users and customer-facing teams one platform.
Oracle-listed CTI partnerListed by Oracle NetSuite for click-to-call and inbound screen pops. (opens in a new tab)
Recognized by Oracle for AI innovationOracle highlighted Contivio CloudConnect as an AI-powered interaction layer for NetSuite. (opens in a new tab)
57 SuiteApp reviewsRead Contivio customer reviews on SuiteApp.com. (opens in a new tab)
Trusted by NetSuite customers
Cloud PBX and Contact Center for NetSuite
One Phone Platform for Your Entire Company
Office Users
- Business numbers, extensions and number porting
- Auto attendants, voicemail and transfers
- Desktop, mobile and supported desk phones
- Ring groups and business-hours routing
- Business SMS and international calling
Customer-Facing Teams
- Queues, skills-based routing and IVR
- Recording, callbacks and queue voicemail
- Power and predictive dialing
- Monitor, whisper and barge
- SMS, live chat and AI assistance
Office employees can use PBX licenses while agents use Contact Center licenses. Both share the same numbers, directory, transfers, administration and Contivio-managed VoIP service.
Native NetSuite SuiteApp
Every Customer Interaction Connected to NetSuite
Contivio uses live NetSuite data before, during and after each interaction, helping agents work with the right customer context while automatically preserving the conversation history.
- Identify the caller
- Open the appropriate customer, contact, case or order
- Give the agent relevant NetSuite context
- Log the completed interaction
- Connect the recording, transcript, summary and follow-up
Why a native NetSuite SuiteApp matters
Choose a phone system that integrates with NetSuite records, users and workflows. Contivio is a cloud PBX for NetSuite and a full contact center on one platform, delivered through a native NetSuite SuiteApp. General-purpose phone systems typically connect to NetSuite through a separate connector. Contivio is designed to make NetSuite the system of record for customer interactions.
- Typical general-purpose setup
- Contivio for NetSuite
- Separate connector
- Native NetSuite SuiteApp
- Interaction history stored outside NetSuite
- Activity connected to NetSuite records
- Separate PBX and contact center
- One platform for office users and agents
- Routing based on phone menus
- Routing informed by NetSuite data
- Multiple vendors to coordinate
- Contivio-managed VoIP and integration
Voice, SMS, Live Chat and AI
Turn Every Conversation Into Useful NetSuite Data
Contivio uses AI to structure customer conversations and connects transcripts, summaries, sentiment, keywords and follow-up actions to NetSuite.
- Voice, SMS and live chat connected to NetSuite
- AI transcription and call summaries
- Sentiment, keywords and satisfaction
- Follow-up actions and agent scorecards
- AI agents for order status, tracking, appointments and common service requests
Customer Proof and Implementation
Proven With NetSuite Customers. Implemented With Contivio.
Customer Results
“This was by far the smoothest implementation experience I’ve had, and that is saying a lot. Their support team is hands down one of the best vendor support teams I have worked with.”
Amatheon Animal Health connects voice, SMS, chat, and AI-powered workflows directly to NetSuite, helping teams capture customer context and act faster.
Read the Amatheon case studyImplementation Led by Contivio
- Assess users, numbers and workflows
- Install and connect Contivio to NetSuite
- Configure calling, queues, logging and AI
- Test, port numbers and launch
Moving from RingCentral, 8x8, Vonage, Nextiva, Five9 or a legacy PBX? Contivio supplies the VoIP service and manages number porting, so there is no separate carrier to coordinate. Compare Contivio and RingCentral for NetSuite.
Questions
NetSuite Phone System FAQ
Is Contivio a complete business phone system for NetSuite?
Yes. Contivio provides business calling and contact-center functionality on one platform, delivered through a native NetSuite SuiteApp. Office employees get business phone numbers, extensions, auto-attendants, voicemail, transfers and desktop, mobile or desk-phone calling. Sales and service teams get queues, IVR, recording, supervisor tools, SMS, live chat and AI on the same system.
Can Contivio replace RingCentral, 8x8, Vonage or Nextiva?
Yes. Contivio can replace a cloud VoIP provider, legacy PBX and standalone contact center. Existing business numbers can be ported, users, extensions, auto-attendants, IVR menus and queues are recreated, and screen pops and automatic logging are validated in NetSuite before a managed cutover. For a side-by-side view, see the RingCentral alternative for NetSuite comparison.
Can office users and contact-center agents use the same Contivio platform?
Yes. Office employees and contact-center agents can use the same phone environment, directory and business numbers. Calls can be transferred between office users and agents, and calls from both groups can be connected to NetSuite records.
Can we keep our existing business phone numbers?
In most cases, yes. Existing business phone numbers can be ported to Contivio as part of the migration. Contivio manages the complete phone deployment, including VoIP service, number porting, business numbers, emergency-calling configuration and ongoing support. Contivio reviews the number inventory, existing call flows and porting requirements before establishing a migration and cutover plan.
Does every employee need a contact-center license?
No. Organizations can use PBX licenses for employees who need everyday business calling and Contact Center licenses for agents who manage queues and customer interactions. Both user types operate on the same calling platform.
Does Contivio support desktop, mobile and desk-phone calling?
Yes. Users can work from the Contivio desktop softphone, the mobile application or supported desk phones. Office users and contact-center agents can use the device that fits their role.
How are calls automatically logged in NetSuite?
Inbound and outbound calls can be automatically logged to the appropriate NetSuite customer, contact, case, opportunity or supported transaction with the caller, user, direction, duration, disposition and related context. Recordings, transcripts, AI summaries and follow-up actions can also be connected to the record based on the configured workflow. Learn more about automatic NetSuite call logging.
Can Contivio connect SMS and live chat to NetSuite records?
Yes. Business SMS and live-chat conversations can be associated with the appropriate NetSuite customer, contact, case or other supported record, alongside calls, so the interaction history is available in NetSuite.
Does Contivio provide call recording, transcription and AI summaries?
Yes. Contivio supports call recording, AI transcription, AI call summaries and conversation intelligence. Recordings, transcripts, summaries, notes and dispositions can be accessed from the related NetSuite record.
Can we continue using Microsoft Teams or Zoom for video meetings?
Yes. Contivio focuses on business calling, customer engagement and NetSuite-connected workflows. Organizations that use Microsoft Teams or Zoom for internal collaboration and video meetings can continue using those tools alongside Contivio.
What is involved in migrating from an existing phone provider?
A migration typically includes porting existing numbers, recreating users and extensions, rebuilding auto-attendants and IVR menus, migrating queues and routing rules, setting up desktop, mobile and supported desk phones, configuring business SMS and E911 information where applicable, testing inbound and outbound calling, validating screen pops and automatic logging in NetSuite, and planning a managed cutover. The Contivio NetSuite implementation guide covers the setup steps in detail.
Is Contivio a native NetSuite SuiteApp?
Yes. Contivio is delivered as a native NetSuite SuiteApp with no third-party middleware required. General-purpose phone systems typically connect to NetSuite through a separate connector, while Contivio is designed to make NetSuite the system of record for customer interactions. Calls, live chats, SMS conversations, recordings, transcripts and AI summaries can be connected to the appropriate NetSuite record.
Get Started
See your phone system and contact center working together in NetSuite.
A 30-minute walkthrough of office calling, queues, screen pops, activity logging and AI inside NetSuite.
Book Your NetSuite Phone System Demo
A 30-minute live demo, personalized to your workflows.
