Oracle AI
Embedded generative AI
Generative AI throughout NetSuite — text generation, analytics narratives, and assistive features inside everyday workflows, drawing on the data already in NetSuite.
NetSuite AI Agents
NetSuite AI Agents for Voice, SMS & Chat
Deploy NetSuite AI Agents — Voice AI, chatbots, and SMS agents — that handle real customer conversations and write structured interaction data back to NetSuite, giving Oracle AI the customer context it needs to reason, automate, and act.
Native NetSuite SuiteApp
Voice, SMS & chat agents
Oracle AI ready
One AI-native customer interaction platform, built into NetSuite
Native SuiteApp
Oracle AI Ready
Voice AI
SMS
AI Chat
Contivio is the customer interaction layer for NetSuite
Oracle AI reasons over your business records. Contivio captures the customer conversations that complete the picture.
Where Contivio Fits
NetSuite manages business records. Contivio manages customer conversations.
Oracle AI reasons over what is in NetSuite. Most customer conversations happen outside the ERP — on the phone, over SMS, in chat. Contivio captures those conversations and writes them back as structured NetSuite data.
NetSuite
The system of record
Everything the business already knows about the account.
Customers & contacts
Sales orders
Invoices & payments
Cases & support
Inventory & items
Financials
Contivio
The customer interaction layer
Every live conversation with the customer, captured and structured.
Voice
SMS
Chat
AI Agents
Call recordings
Screen pops
Call logging
Conversation intelligence
The Architecture
From a customer conversation to AI-driven outcomes
How a single interaction travels through Contivio and NetSuite into Oracle AI — and comes back out as intelligence, automation, and coaching.
It starts with
Customer
Reaches out over
Voice / SMS / Chat
Voice
SMS
Chat
Captured by
Contivio
Written back to
NetSuite
Reasoned over by
Oracle AI & AI Connector Service
What the AI produces
Revenue IntelligenceBuying signals, at-risk accounts, and forecast context surfaced from real conversations.
Sales CoachingAgent performance, sentiment, and QA scored across every interaction.
AutomationFollow-ups, cases, and tasks triggered automatically from what was said.
Executive DashboardsVoice-of-customer themes and trends reported inside NetSuite.
See AI Agents Working Inside NetSuite
Real workflows. Real NetSuite. Watch it happen.
Each demo shows Contivio AI agents operating against live NetSuite records — playing directly on this page.
Start Here
What is NetSuite AI?
NetSuite AI is the collection of artificial-intelligence capabilities Oracle builds into NetSuite. Rather than a single product, it is a group of services that generate content, analyze data, automate work, and answer questions using the business records already stored in NetSuite.
Each capability below plays a distinct role. They are most useful when the underlying NetSuite data is complete — which is where the customer interaction layer becomes relevant.
AI Connector Service
Data → AI models
Securely connects your business data to external AI and large language models so they can reason over live NetSuite records. Its output is only as good as the data it can reach.
SuiteAgents
Autonomous agents
Oracle's AI agents that carry out multi-step tasks across NetSuite business functions — acting on records and workflows, not only answering questions.
Ask Oracle
Conversational assistant
A natural-language assistant for querying NetSuite — ask about a customer, order, or report and get an answer grounded in your records.
MCP
Model Context Protocol
An open standard for connecting AI assistants and models to external data and tools — one way to give a model such as Claude structured access to business data.
The common thread: every one of these capabilities reasons over the data inside NetSuite. The more complete that data — including what customers say on calls, texts, and chats — the more accurate and useful NetSuite AI becomes.
Why NetSuite AI Needs Customer Conversations
Most AI reasons with only half the picture
Most AI initiatives focus on ERP data — orders, invoices, inventory, and cases. But the most valuable customer context often lives outside NetSuite, in phone calls, SMS, chats, and AI agent interactions. Without those conversations, AI is reasoning with only part of the picture.
NetSuite records
What the business recorded — orders, invoices, balances, cases, and history in NetSuite.
Customer conversations
What customers actually said — voice, SMS, and chat, captured by Contivio as structured interaction data.
NetSuite vs Contivio
Who does what, at a glance
NetSuite is the system of record. Contivio is the customer interaction layer. This is how the two divide the work.
Neither replaces the other. NetSuite holds the records; Contivio adds the conversations — and writes them back so NetSuite AI can use both.
Contivio + NetSuite
Your Entire Contact Center, Built Into NetSuite
Click-to-dial, omnichannel engagement, AI summaries, and intelligent routing — every interaction captured and synced to the right NetSuite record, automatically.
Everything above runs inside one NetSuite-native platform.
No third-party integrations to maintain
Built on the SuiteApp framework
Business Use Cases
What NetSuite AI Agents actually do
When customer conversations become structured NetSuite data, each team gets practical, grounded AI — not generic features.
The Executive Payoff
From customer conversations to business decisions
When interaction data lives in NetSuite, AI turns everyday conversations into the signals leaders actually make decisions on.
Architecture in Practice
How real NetSuite teams structure it
Three example architectures showing the challenge, the setup, and the outcome — no testimonials, just how the pieces fit together.
Why Contivio Is Different
Built for NetSuite — not integrated later
Most contact center vendors bolt onto NetSuite from the outside. Contivio was built for it. Every call, message, transcript, AI summary, and disposition becomes part of the NetSuite record itself — not data trapped in a separate system that has to be synced back. That native foundation is what makes Oracle AI dramatically more valuable: it reasons over complete customer context, because the conversation already lives where the business records do.
Why Native Matters
Built as a native SuiteApp — and it stays that way
Native SuiteApps aren't just easier to deploy — they stay aligned with NetSuite's evolution. Because Contivio is built as a native SuiteApp, every NetSuite release — including NetSuite Next — is validated for compatibility, reducing upgrade risk and eliminating the maintenance that comes with custom integrations.
Frequently Asked
NetSuite AI Agents, answered plainly
Related NetSuite Resources
Go deeper on the interaction layer
See It On Your Data
Complete Your NetSuite AI Strategy
See how Voice AI, AI Agents, Conversation Intelligence, and Oracle AI work together natively inside NetSuite.
