★★★★★5.0 Rated NetSuite SuiteApp

Turn Every Customer Conversation Into Action

Transparent, per-seat pricing for the platform that turns customer conversations into revenue, service, and operational intelligence — connected to NetSuite, Salesforce, and the CRM your team already runs.

Trusted by customer-focused teams running NetSuite, Salesforce, HubSpot & Business Central.

Seats & Pricing

Simple per-seat pricing. The whole platform included.

Choose the seat that fits each person on your team, then pay only for the telecom you use. Every Contact Center seat unlocks all of Contivio — we don't gate features behind higher tiers.

PBX Seat

Business phone license

For everyone who needs a connected business phone — back office, branch sites, and on-the-go staff.

$20/user · month

+ pay-as-you-go usage

Each PBX seat includes

Cloud PBX voice line
Inbound & outbound calling
Direct-dial (DID) with voicemail
Softphone, mobile app & IP phone
Multi-site ready

Book a Demo

Pay only for what you use

Your license covers the seats on your team. Telecom is billed purely on usage at simple, published rates — no bundles, no surprises.

Rates shown for US & Canada — international varies by region

VoicePer minute

Local inbound$0.007

Local outbound$0.007

Toll-free inbound$0.015

MessagingPer message

Send SMS$0.003

Receive SMSFree

Send MMS$0.009

Receive MMS$0.008

Phone numbersPer month

Local number$1.00

Toll-free number$1.00

Number port-inFree

Monthly trunk feesFree

Call recordingCloud storage

Recorded storage$3.00 / GB

Capacity per GB~5,000 min

Inbound & outboundIncluded

Rates shown are for the US & Canada, in USD, and billed on actual usage. International destinations (e.g. UK, Australia) are priced by region — ask for a quote. Inbound SMS and number porting are included at no charge. Usage is subject to applicable taxes; your quote reflects your real volume.

Pricing, Tailored

No two customer engagement teams are identical.

That's why Contivio is priced transparently — a simple per-seat license for the people on your team, plus pay-as-you-go telecom for exactly what you use. Mix voice and full contact-center seats, switch on AI when you're ready, and never pay for a rigid bundle you'll outgrow.

Get a tailored quote

Users & teams

Pay for the agents, supervisors, and admins actually engaging customers.

Channel mix

Voice, SMS, chat, and email — turn on the channels your customers use.

AI capabilities

Add transcription, summaries, AI assist, and AI agents as you're ready.

Automation depth

From basic routing to event-driven workflows that run on every interaction.

CRM & ERP needs

Native logging, custom records, and the integration depth your CRM requires.

Scale & volume

Per-seat pricing drops as your seat count grows — across one site or many.

The Outcomes

Why teams choose Contivio

Pricing is the easy part. The real value is what happens when every conversation becomes structured business data your whole operation can act on.

Boost team productivity

AI handles transcription, summaries, and data entry so agents stay focused on the customer, not the keyboard.

Reduce manual work

Automatic logging and event-driven workflows eliminate the copy-paste and swivel-chair work that slows teams down.

Improve customer experience

Full context on every call, text, and chat means faster, more personal resolutions across every channel.

Capture revenue opportunities

Turn conversations into revenue intelligence — surface at-risk accounts and upsell signals right in your CRM.

Accelerate CRM & ERP workflows

Trigger orders, cases, and follow-ups directly from interactions — no tab-switching, no re-keying.

Get live faster

A native SuiteApp with proven deployments means a clear, phased rollout instead of a multi-quarter integration project.

The Integration Advantage

Built for NetSuite. Connected to the systems you already use.

Contivio is the customer interaction layer that turns every conversation into structured business data — then puts it to work wherever your business runs. Deepest in NetSuite as a native, 5.0-rated SuiteApp, and connected across the CRM, ERP, AI, and reporting tools your teams already use.

Deepest in NetSuite — a native, 5.0-rated SuiteApp, no middleware or brittle connectors.
Screen-pop across systems — surface the right record in NetSuite, Salesforce, or Zendesk.
Log once, sync everywhere — interactions written to one or many systems of record.
Workflows across platforms — trigger orders, cases, and follow-ups wherever they live.
AI-ready interaction data — summaries, sentiment, and intent for AI agents, copilots, and MCP apps.

Works withNetSuite · Salesforce · HubSpot · Zendesk · Business Central

See Contivio in action

Contivio handling a customer order issue — incoming VIP call, the matching sales order in the CRM, an AI call transcript and summary, and a live escalation to a senior support agent

What's Included

One platform. Every capability included.

A Contact Center seat unlocks all of Contivio — the same capabilities we deploy in production every day. Here's what comes standard.

Voice & IVR

Inbound & outbound voice routing
Multi-option IVR menus
Business-hours, after-hours & holiday flows
Away / training mode flows

Smart Queues & Callback

Skills-based queues & priority overflow
Round-robin distribution
Automated callback — keeps place in line
In-queue voicemail & hold thresholds

CRM Integration

Screen pops on single & multi-match
Click-to-dial from your CRM
Link-to-call & record linking
Automatic interaction logging

Channels

Website live chat with department routing
SMS — queue-based & 1-to-1
Photo-submission support workflows
Email & chatbot

Recording & Voicemail

Inbound & outbound call recording
Secure cloud (AWS) storage
Voicemail-to-email (MP3)
Queue & direct-dial voicemail

Deployment & Devices

Softphone, mobile app & IP phones
Multi-site / multi-location
Busy lights, headsets & speakerphones
Single sign-on (SSO), native

This is a representative sample — Contivio includes many more capabilities. Ask for a full platform walkthrough in your demo.

PBX Seat $20 / user · month

Cloud PBX voice line
Inbound & outbound calling
Direct-dial (DID) with voicemail
Softphone, mobile app & IP phone

Enterprise adds custom agreement

Volume & multi-site pricing
Custom integrations & open APIs
AI Agents & custom workflows
Tailored onboarding & enablement

FAQ

Questions, answered

How is Contivio priced?

Two parts: a per-seat monthly license — $20/user for a PBX (business phone) seat and $79–$99/user for a full Contact Center seat, lower as your seat count grows — plus pay-as-you-go telecom for exactly what you use. You pay only for the seats you assign and the usage you run, and you can mix seat types so a back-office phone line doesn't cost the same as a front-line agent. Every Contact Center seat includes the entire platform.

Will I need to replace my CRM or ERP?

No. Contivio sits on top of the systems you already run and makes them work harder — it doesn't replace them. Customer interactions flow into your existing CRM and ERP, so there's no rip-and-replace and no disruption to the systems your business depends on.

Can Contivio work alongside Salesforce, HubSpot, or other platforms?

Yes — Contivio is built for hybrid environments. It runs deepest in NetSuite as a native, 5.0-rated SuiteApp, and connects alongside Salesforce, HubSpot, Zendesk, and Business Central. It can screen-pop in multiple systems, log interactions into one or several systems of record, and synchronize interaction data across them.

Can our AI tools, copilots, or MCP apps use Contivio's interaction data?

Yes — and it's a real differentiator. Contivio turns every conversation into structured interaction intelligence — transcripts, summaries, sentiment, and intent — that can be surfaced to LLMs, copilots, enterprise search, and MCP-connected applications. Your customer conversations become data your AI systems can actually act on.

Is everything included, or are features gated by plan?

Everything's included. A Contact Center seat unlocks the complete platform — every channel, all AI capabilities, and full CRM and ERP integration — the same for every customer. Day-to-day support and single sign-on come with every license. Enterprise agreements add commercial terms like volume pricing, custom integrations, AI agents, and tailored onboarding.

Can we start small and expand later?

Yes. Add seats and switch on channels and usage as you grow — your costs scale with your team, with no re-platforming. Many organizations start with a core group and expand across departments and sites over time.

How long does implementation take?

It depends on scope, but deployments follow a clear path — design, environment readiness, testing, UAT, training, and go-live — typically a few weeks to a couple of months. As a native SuiteApp, Contivio avoids the long custom-integration timelines of bolt-on platforms, and you'll get a concrete milestone plan up front.

What support is included?

Day-to-day operational support is included with every license — if a user has trouble taking calls, handling chats, or using the platform, we're here to help. Changes to your setup — new call flows, CRM and ERP integrations, custom workflows, or reconfiguration — are scoped and billed separately as a professional-services engagement.

Get Started

Let's build the right plan for your team

Schedule a personalized consultation and see how Contivio transforms customer interactions inside your CRM — with simple per-seat pricing matched to your team and the usage you run.

Book a Demo Talk to Sales

30-minute working session with a Contivio solutions specialist