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GDPR

GDPR Privacy Notice

Who We Are

Contivio is a global provider of enterprise cloud contact center and telephony solutions.

At Contivio, protecting the privacy of our customers, employees, and users is fundamental to earning and maintaining trust.

For any GDPR or data protection inquiries, please contact:

Email: info@contivio.com

Personal Data We Collect

Contivio collects two categories of data:

1. Website Enquiries

When visitors request information about our products or services, we may collect:

  • Name
  • Email address
  • Phone number
  • Details of the inquiry

2. Customer Service Data

Data collected from customers using Contivio services is primarily business communication data required to operate the service.

Business Account Information

  • Names
  • Email addresses
  • Business addresses
  • Billing information

User Information

Information required for users to access and use the Contivio platform:

  • Name
  • Username
  • Password hash
  • Email address (optional)
  • Phone extension
  • Contivio-assigned phone number (optional)
  • Call forwarding phone numbers (optional)

Communication Records

Business communication records may include:

  • Contact type (voice, chat, message, fax, email)
  • Inbound and outbound phone numbers or email addresses
  • Contact duration
  • Contact disposition or notes entered by agents (optional)
  • CRM data requested by the customer (optional)
  • Voice call recordings or chat transcripts (optional and only stored if requested by the customer)

How We Use Your Data

Website Enquiries

Personal information collected from website visitors is used solely to respond to inquiries and provide requested information.

Customer Service Data

Business data is used to:

  • Enable user login and authentication
  • Facilitate communication services
  • Maintain contact history
  • Support customer operations within the Contivio platform

Consent

By providing your personal information, you consent to Contivio processing your data for the purposes outlined in this notice.

Where sensitive personal data is requested, we will clearly explain:

  • Why it is required
  • How it will be used

You may withdraw your consent at any time by contacting:

Email: info@contivio.com

Data Sharing and Disclosure

Contivio does not sell or share customer data with third parties.

The only exception occurs when a customer specifically requests that Contivio share information with a third-party provider involved in delivering part of their communications solution, such as:

  • Telecommunications carriers
  • Hardware providers
  • Service partners

Any such sharing will occur only with the customer’s explicit consent.

Data Retention

Contivio retains personal data for the duration of the customer’s active subscription.

Following service termination, personal data may be retained for up to two (2) years to:

  • Facilitate service reinstatement if requested
  • Comply with legal or regulatory requirements

Your Rights Under GDPR

As a data subject, you have the right to:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure (“Right to be Forgotten”)

Request deletion of your personal data under certain circumstances.

Right to Restrict Processing

Request limitations on how your personal data is processed.

Right to Data Portability

Request transfer of your data to another organization.

Right to Object

Object to certain forms of processing, including direct marketing.

Rights Related to Automated Decision-Making

Object to automated processing or profiling where applicable.

Right to Judicial Review

If Contivio declines a request relating to your data rights, you will be informed of the reason and your right to complain.

Where third parties are involved in processing your data, relevant requests will be forwarded accordingly.

Complaints

If you believe your personal data has been processed improperly, you may lodge a complaint with the relevant supervisory authority or contact Contivio directly.

GDPR Contact

GDPR Owner
Phone (USA): 1-800-282-8105
Email: info@contivio.com

Online Privacy Statement

What Is Personal Data?

Under the General Data Protection Regulation (GDPR), personal data means:

Any information relating to an identified or identifiable natural person.

This includes identifiers such as names, identification numbers, location data, online identifiers, and factors specific to an individual’s identity.

Information We Collect

Before entering into a service agreement, Contivio may collect:

  • Business name
  • Business location
  • Contact details of the inquiring individual
  • Nature of the inquiry
  • IP address of website visitors

For active customers, Contivio may store:

  • Contact date and time
  • Contact duration
  • Phone numbers or email addresses involved in communications
  • Agent-entered notes and dispositions
  • Voicemails
  • Call recordings or chat transcripts (if enabled)

Customers may request deletion of these records at any time through established procedures.

Contivio personnel access customer communications only when authorized by the customer and solely for support or troubleshooting purposes.

Information Security

Contivio maintains ISO 27001-certified information security practices.

We implement appropriate technical and organizational safeguards to protect information against:

  • Loss
  • Misuse
  • Unauthorized access
  • Alteration
  • Disclosure

If unauthorized access to customer data occurs, affected customers and applicable authorities will be notified in accordance with legal requirements.

Why We Collect Personal Data

We collect personal information only when necessary to:

  • Provide telephony services
  • Deliver contact center functionality
  • Support service administration
  • Communicate with customers

We are committed to collecting only the information required to deliver our services and protect customer privacy.

Third-Party Service Providers

At a customer’s request, Contivio may share contact information with third-party service providers involved in delivering a requested solution.

Third parties receiving information from Contivio are required to:

  • Protect the information securely
  • Use it only for the intended service purpose
  • Comply with applicable privacy laws

Sensitive personal information will never be shared without consent unless required by law.

Website Information and Marketing

Information submitted through forms, surveys, or information requests may be used to:

  • Respond to inquiries
  • Provide requested information
  • Share updates about related products and services

Information collected is used to:

  • Improve website content and functionality
  • Notify users of updates
  • Provide marketing communications where permitted

Contivio does not sell personal information to advertisers or unrelated third parties.

Cookies

Contivio uses cookies to:

  • Remember visitor preferences
  • Analyze website usage
  • Improve user experience
  • Customize website content

Users may manage cookie preferences through their browser settings.

Accessing Your Information

You may request details regarding information we hold about you by contacting:

Email: info@contivio.com

If any information is inaccurate, we will take reasonable steps to correct it.

Marketing Communications

You may opt out of marketing communications at any time.

Telephone Marketing

To stop receiving marketing calls:

Email Marketing

To unsubscribe from marketing emails:

Postal Marketing

To stop receiving postal marketing communications:

Requesting Your Personal Data

You may request confirmation of:

  • What information we hold about you
  • Why we process it
  • Who receives it
  • How long it is retained
  • Your applicable rights
  • Any international transfers
  • Any automated decision-making processes

Acceptable Identification

When requesting access to personal data, Contivio may require one of the following forms of identification:

  • Passport
  • Driver’s License
  • Birth Certificate

Contact Information

GDPR Owner

Phone (USA): 1-800-282-8105
Email: info@contivio.com

Privacy Policy

For additional information, please review our Privacy Policy:

https://www.contivio.com/privacy-policy/