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Contivio — AI Customer Engagement for NetSuite (WordPress block)

AI That Understands Every Conversation in NetSuite

Voice AI, SMS, chatbots and conversation intelligence — working together inside NetSuite.

Trusted by NetSuite Customers
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Contivio AI customer engagement for NetSuite

See AI Working Inside NetSuite

Real workflows. Real NetSuite. Watch it happen.

Each demo shows Contivio AI operating against live NetSuite records — playing directly on this page.

Revenue Intelligence

Combine NetSuite transactions with customer conversations to see what drives revenue, where deals stall and how teams perform.

Business Impact
  • Forecast on real conversation signals
  • Coach teams on what actually closes
  • Spot stalled revenue early
Voice AI

Automatically identify the caller, open the correct NetSuite record, and surface orders, invoices and interaction history before the conversation begins.

Business Impact
  • Reduce average handle time
  • Improve first-contact resolution
  • Give every agent complete context
Accounts Receivable

AI retrieves invoices, confirms balances and sends documents without agent involvement.

Business Impact
  • Accelerate cash flow
  • Deflect routine AR calls
  • Eliminate manual lookups
Returns

Capture return intent automatically and route customers to agents with complete NetSuite context.

Business Impact
  • Protect margin on every return
  • Create exchange opportunities
  • Faster, cleaner resolutions
Field Service

Use Voice AI and SMS to confirm appointments, reschedule visits and keep NetSuite automatically updated.

Business Impact
  • Reduce no-shows
  • Cut scheduling admin
  • Always Keep NetSuite Current
Chatbot

Customers update orders and complete actions directly through chat while NetSuite stays synchronized automatically.

Business Impact
  • Increase self-service resolution
  • Reduce agent workload
  • Live NetSuite sync
Hybrid AI

AI spots a cancelled order, hands off to a live agent with the full conversation history, the order is corrected and a discount applied — and the customer is retained.

Business Impact
  • Recover at-risk revenue
  • Seamless AI-to-agent handoff
  • Customer never repeats the story

How Contivio AI Works

Every conversation becomes structured business data

From first contact to Oracle AI automation — captured, understood, and written into NetSuite automatically.

Customer reaches out
Customer
Any channel
Voice AI
SMS
Chatbot
AI understands intent
Conversation captured
Conversation Intelligence
Transcript
Summary
Sentiment
Keywords
Written into NetSuite
Oracle AI
Business Automation

Business Outcomes

AI that moves the numbers that matter

Automation and intelligence applied to real NetSuite workflows — with results the business can measure.

Protect Revenue

Capture every opportunity and recover at-risk interactions before they turn into lost customers.

Protect Margin

Capture return intent and steer customers to exchanges and retention instead of refunds.

Accelerate Cash Flow

Automate invoice and balance requests so customers get answers — and pay — faster.

Reduce Handle Time

Screen pops and AI context put everything in front of agents before they say hello.

Increase Self-Service

Voice AI and chatbots resolve routine requests end to end without an agent.

Enable Oracle AI

Feed AI Connector Service and SuiteAgents structured conversation data to reason and act on.

Improve Customer Experience

Faster answers, warm handoffs and full context on every channel the customer chooses.

Eliminate Manual Work

Logging, summaries, notes and record updates write themselves back to NetSuite automatically.

Why Contivio AI Is Different

This is operational AI — not a generic chatbot

Contivio AI operates directly against NetSuite customer records, transactions and workflows. It doesn't just answer questions — it reads live data, completes real actions, and writes structured intelligence back to NetSuite.

Generic chatbot AI
  • Answers from a static knowledge base or FAQ
  • Cannot see live orders, invoices or customer records
  • Hands off with no context — the agent starts over
  • Nothing structured is written back to your system of record
Contivio operational AI
  • Reads live NetSuite records, transactions and workflows
  • Completes real actions — invoices, orders, scheduling, returns
  • Hands off to a live agent with full conversation history
  • Writes transcript, summary, sentiment and keywords to the record
Every Conversation Becomes AI-Ready Business Data

Structured transcripts, summaries, sentiment and keywords flow straight onto the NetSuite record — ready for AI Connector Service, SuiteAgents and Ask Oracle to reason over and act on.

Voice SMS Chat Live Agent Assist Conversation Intelligence Oracle AI AI Connector Service SuiteAgents

Frequently Asked

AI Customer Engagement FAQ

It's Contivio's suite of Voice AI, SMS, chatbots, live agent assist and conversation intelligence that operate directly against NetSuite records, transactions and workflows — automating interactions and writing structured data back to NetSuite so Oracle AI has richer business context.
Generic chatbots answer questions from a knowledge base. Contivio AI is operational: it reads and writes live NetSuite customer records, invoices, orders and cases, completes real actions, and logs every interaction as structured data on the record.
Yes. Every conversation becomes structured data on the NetSuite record, so Oracle AI capabilities — AI Connector Service, SuiteAgents, Ask Oracle and MCP — can reason over and act on what happened across voice, SMS and chat.
When a call arrives, Voice AI identifies the customer and their transactions in NetSuite, understands intent, completes or routes the request, and writes the transcript, summary, sentiment and keywords back to the record automatically.
Conversation Intelligence turns every voice, SMS and chat interaction into a transcript, AI summary, sentiment score and extracted keywords — structured fields on the NetSuite record that power reporting, coaching and forecasting.
Yes. Hybrid AI transfers the interaction to a live agent with a screen pop and full conversation history, so the agent continues seamlessly with complete context rather than starting over.
A screen pop automatically opens the matching NetSuite customer record — with orders, invoices and prior interactions — the instant a call or chat connects, so agents and AI begin every interaction with full context.
At the end of every interaction Contivio transcribes the conversation and writes an AI summary, sentiment, intent and next-best-action to the NetSuite record as structured data — no manual after-call notes.
Voice, SMS and chat, with live agent assist across all of them. The same AI understanding and NetSuite write-back applies whether the customer calls, texts or chats.
No. Contivio is a native NetSuite SuiteApp. NetSuite stays the single system of record; there is no separate CRM to reconcile and nothing to sync.

Explore Further

Related resources

NetSuiteNetSuite Contact CenterThe full omnichannel contact center built natively into NetSuite. CapabilityNetSuite Click-to-DialOne-click calling and automatic logging from any NetSuite record. NetSuiteNetSuite IntegrationHow Contivio connects natively to NetSuite CRM, records and workflows. PricingPricingSee what a native NetSuite AI deployment includes.

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No separate CRM Native SuiteApp Screen pops Voice SMS Chat AI Oracle AI Ready

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