All-Inclusive Contact Center for Sales & Support Plugged Right Into Your CRM

Our patented toolbar is the only solution that includes features designed specifically for real Sales & Support team use cases.

All-Inclusive Contact Center for Sales & Support Plugged Right Into Your CRM

Our patented toolbar is the only solution that includes features designed specifically for real Sales & Support team use cases.

Key Benefits & Differentiators

Product

Extensive multichannel features that are easy to use and maintain with unparalleled integration and automation capabilities.

Technology

Made for the Cloud, proven performance, multi-tenant, industry leading scalability and patented technologies.

Flexibility

Choose your own VoIP providers, leverage any CRM, and support your agents from any location via browser, cell phone or handset.

Reliability

Global scalability with no hardware or software to maintain, highly secure, and designed to support 99.995% telco reliability.

Your Enterprise Contact Center Suite

Your Enterprise Contact Center Suite

  • Take and Make Calls
  • Intelligent Routing
  • CRM Integration
  • Supervisor Tools
  • Omnichannel

With Contivio, all standard telephony controls (and more) are accessible from an intuitive, easy-to-use toolbar that uses minimal screen real estate. Now agents can focus on the customer information in your CRM and take notes without having to switch between applications.

  • Call Recording
  • Call Disposition
  • Call Notes & Wrap Up
  • Call Forwarding,
  • Warm & Cold Transferring
  • Call Conferencing
  • Company Directory
  • Dynamic Caller ID
  • Hot-Desking
  • Remote Agents
  • Trigger Scheduled Calls
  • History Search
  • Agent Reporting
  • Stand Alone PBX Offering

Features like Skill-based routing & Priority-based queuing help guarantee that your customers will receive the level of care they deserve. Contivio uses the data from your CRM, such as account numbers or zip codes, to route your customers to the agent (or self-service IVR) most qualified for their needs.

  • Skill-Based Routing
  • Priority Routing
  • CRM Adaptive Routing
  • Text to Speech
  • Agent & Queue Music
  • Dial by Extension
  • Call Surveys
  • Automatic Call Back
  • Queue Voicemail
  • Self-Service IVR
  • Shift Hours
  • Operating Hours
  • Holiday Routing
  • Call Notifications

Leverage telephone functionality in virtually any Web-based API with out-of-the-box Computer Telephony Integration (CTI) for leading CRM products. With Contivio, there’s no need for expensive software or hardware, and your workflow is automated to fit your goals.

  • Custom Screen Popping
  • CRM Record Owner Routing
  • Web to Lead Campaigns
  • Power Dialing with Local ID
  • Case Management
  • Post Call & Media Updates
  • Trigger Scheduled Calls
  • SMS Broadcast Campaigns
  • IVR Broadcast Campaigns
  • DNC Compliance

Contact center features like call & media blending, quality assurance & monitoring, real-time statistics & reporting, workforce management, and more empower administrators to run an effective and efficient contact center. Authorized supervisors can monitor live agent and customer interactions from any location, at any time with Contivio’s real-time dashboard.

  • Multi-Level Admin
  • Shift Management
  • Variable Percentage Recording
  • Live Statistics
  • Agent Status Reporting
  • Leaderboard
  • Call Monitoring
  • Call Whisper
  • Call Barge-In
  • On-the-Fly Configuration
  • Historical Reporting
  • Company Notifications

Manage all incoming communication & media traffic – Voice, Voicemail, Fax, SMS, Email, Chat and Social – using our browser toolbar. Screen pop an incoming chat, place an outbound call with our blended call/media capabilities or simply record a call…all at your fingertips while never leaving your CRM.

  • Voice
  • Voicemail
  • Self-Service IVR
  • Live Chat
  • Email
  • SMS
  • Fax
  • Social
  • Web to Lead Form
  • Co-Browsing
  • Take and Make Calls

    • Call Recording & Monitoring
    • Call Disposition, Notes, Wrap Up
    • Call Forwarding, Transferring, Conferencing
    • Speed Dial, Company Directory
    • Dynamic & Local Caller ID
    • Hot-Desking & Remote Agents
    • Trigger and Sync Scheduled Calls
    • History Search & Agent Reporting
    • Stand Alone PBX Offering
  • Intelligent Routing

    • Skill-Based, Priority Routing
    • CRM Adaptive Routing
    • Text to Speech, Agent & Queue Music
    • Dial by Extension
    • Call Surveys
    • Automatic Call Back & Queue Voicemail
    • Self-Service IVR
    • Shift, Operating Hours, Holiday Routing
    • Call Notifications
  • CRM Integration

    • Custom Screen Popping For All Media
    • CRM Record Owner Routing
    • Web to Lead Campaigns
    • Power Dialing with Local Presence
    • Case Management
    • Post Call and Media Updates
    • Trigger Scheduled Calls
    • Broadcast Campaigns (SMS & Voice)
    • DNC Compliance
  • Supervisor Tools

    • Multi-Level Admin Reporting
    • Shift Management
    • Variable Percentage Recording
    • Live Statistics, Agent Status Reporting
    • Leaderboard
    • Call Monitoring, Whisper, Barge-In
    • On-the-Fly Configuration
    • Historical Reporting
    • Company Notifications
  • Omnichannel

    • Voice
    • Voicemail
    • Self-Service IVR
    • Live Chat
    • Email
    • SMS
    • Fax
    • Web to Lead
    • Co-Browsing

Built for Agents

Built for Agents

Empower your agents with contact center agent apps deployed as a toolbar. Simply plug in a headset and manage communications through your toolbar and soft pad. No more toggling between contact center applications or fumbling with a phone and handset.

Empower your agents with contact center agent apps deployed as a toolbar. Simply plug in a headset and manage communications through your toolbar and soft pad. No more toggling between contact center applications or fumbling with a phone and handset.

  • User Directory
  • Built For CRM Toolbar
  • Telephony Controls
  • Break Status Management
  • Agent Instant Messaging
  • Toolbar Notepad
  • User Directory
  • Built For CRM Toolbar
  • Telephony Controls
  • Break Status Management
  • Agent Instant Messaging
  • Toolbar Notepad

Made to Empower Supervisors

Made to Empower Supervisors

contivio-software-ipad_air_2_silver_720

Improve supervisor visibility, drive staff efficiency and increase utilization with Contivio's interactive dashboard. With tools such as quality assurance monitoring, real-time reporting, and workforce management, staff management has never been easier.

  • Live-Chat Alerts
  • Call Monitoring
  • Workforce Management
  • Real-Time Wallboards
  • On-Demand Reports
  • Call Whisper & Barge-In

Improve supervisor visibility, drive staff efficiency and increase utilization with Contivio's interactive dashboard. With tools such as quality assurance monitoring, real-time reporting, and workforce management, staff management has never been easier.

  • Live-Chat Alerts
  • Call Monitoring
  • Workforce Management
  • Real-Time Wallboards
  • On-Demand Reports
  • Call Whisper & Barge-In

Download our Printable Datasheet with Additional Features and Key Insights

Trusted By the World's Leading Brands

"We want the customer experience to be as unique and memorable on the phone and online as it is in one of our showrooms across the country. Contivio hit that mark"

~Justin Stevens
Director of Domestic Operations

Alton Lane

"They provide an enterprise solution for our CRM integration with inbound and outbound call traffic that empower our call center agents to be more productive"

~Don Jacaruso
CTO

RMF LLC

"We have a complicated business model, and Contivio has been able to deliver the custom routing we need to provide the best experience for our customers."

~Andre Sprague
Project Manager, Special Projects

Spear Education

Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?

Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?