Extend NetSuite into an Enterprise Contact Center
#1 Rated Contact Center by NetSuite
Extend the core functionality of NetSuite with Contivio’s omnichannel cloud contact center software. Using the top-rated Suiteapp.com NetSuite integration, Contivio drives sales and customer service efficiency by routing customers to the most qualified reps, screen popping relevant customer information, and storing all notes, dispositions, and recordings in NetSuite automatically. Contivio automates all of your agent’s workflows, saving them time.
Cloud Contact Center with IVR, ACD & Unparalleled Integration
Blended Inbound & Outbound Media
Complete Company Solution w/ PBX Option
Omnichannel(Phone, Chat, SMS, Email, Fax, Social, Voicemail)
Unrivaled NetSuite Integration
Run individual and team dialer campaigns from NetSuite lists.
SMS & IVR Campaigns
Drive sales and marketing efforts through saved search campaigns.
Lead Form Auto Dialing
Shorten sales cycles, and improve lead response times.
Self Service IVR
Alleviate the need to provide alerts, allow customers to leverage self-service updates.
Quickly trigger sales and support calls from NetSuite, with the click of a mouse.
Link your call details to leads, cases, records or transactions.
Create, update and manage cases real-time – irrespective of chosen media.
Ensure call and agent details map post engagement in NetSuite.
Multichannel Screen Pops
Benefit from dynamic screen pops regardless of media type.
Trigger your NetSuite scheduled calls & tasks in Contivio
Rate team and agent performance through IVR and SMS surveys.
CRM Adaptive Routing
Route your VIP customers directly to the right Sales rep.
The NetSuite Partner of Choice
Build a multi-channel, cloud-based contact center for your organization quickly at a low cost with Contivio and NetSuite.
- Increase Service Levels
Transfer a live chat to the most skilled qualified agent
- Shorten Sales Cycles
Trigger an automatic call back from an IVR interaction
- Generate Leads Faster
Run an SMS campaign from a NetSuite list
- Streamline Debt Collection
Route a past due NetSuite account directly to Finance
- Improve Productivity
Enable agents to multi-task and push activity logs to NetSuite
Inbound Screen Pop