About eOne Solutions
eOne found a match made in heaven with Contivio, the one-stop shop Call Center Solution
eOne Solutions is a leading author of innovative solutions for Microsoft Dynamics 365, GP, CRM, NAV, Salesforce, and more. Their US, European, and Asia Pacific professional services teams provide support, training, and eOne module expertise to the partner community to ensure customers achieve superior outcomes. They maintain partnerships with over 500 Microsoft Dynamics resellers and have over 23,000 companies globally using its products.
Needless to say, eOne deals with heavy inbound and outbound traffic across various media channels every single day. They needed to ensure every available form of communication was available for their customers. Contivio’s Contact Center Solutions filled any existing gaps eOne may have had, whilst streamlining multiple redundant workflows.
”We searched far and wide for a call center product that aligned with our business, Contivio was a perfect fit for us. There is nothing like it in the Contact Center marketplace.
At a glance
- Omnichannel Capabilities
- Real-Time Reporting & Dashboards
- CRM Integrations
Needed CRM Integration
Needed more channels of communication with their customers
Needed comprehensive reporting and live analytics
In today’s world, traditional voice isn’t the only means of communication and each customer has their preference of how they want to communicate with businesses. eOne Solutions was looking to cover any gaps in terms of customers being able to reach out to them and vice versa. Having any CRM operate at a high level is paramount in today’s environment, eOne was in need of a contact center tool more tightly integrated with their NetSuite environment. Supervisors were also in need of more comprehensive dashboards and reporting, whereby they could track important metrics and keep a closer eye on their end users.